[8BR] Backend Developer (.NET + C#)

Software Mind Americas

About The Position

Our client offers a variety of valuable customer communication tools, pulling and organizing telephone, and other multi-channel engagement data, into any configuration needed; empowering the company’s teams to drill down from summary reports visualizations, showing high-level trends, into discrete calls or interactions, to facilitate context’s understanding. This position focuses on designing, implementing, and maintaining robust software solutions to meet the needs of our customers and internal teams. As a key member of the development team, you will contribute to the ongoing improvement of the client’s platform while solving complex technical challenges. This role emphasizes technical problem-solving, software development, and the delivery of high-quality code. Additionally, the .NET/C# Developer will support internal systems and collaborate with cross-functional teams to ensure that development aligns with company goals. The Backend Developer role requires strong technical expertise combined with practical, integrated use of AI tools throughout the software development lifecycle . AI usage is a core expectation rather than an optional skill. Candidates must demonstrate hands-on experience using AI-assisted development tools such as Cursor, GitHub Copilot (Visual Studio/VS Code), Claude Code, Codex, or similar solutions. Evaluation focuses not only on tool familiarity, but on how developers actively collaborate with AI during planning, coding, and problem solving . Developers are expected to use AI during code planning and implementation, showing how they structure prompts, interpret responses, validate outputs, and iterate based on AI feedback. Strong candidates rely on AI as part of their normal workflow, especially when approaching complex features, using large language models to explore solutions, refine architecture decisions, and accelerate development. Advanced AI usage is preferred, including leveraging LLMs for feature design, problem decomposition, and solution exploration before and during implementation. Domain experience in contact center or telecommunications environments is valuable, particularly familiarity with concepts such as agents, call queues, call groups, transfers, conferencing, and support workflows. In addition to technical capability, candidates should demonstrate strong communication and collaboration skills, clearly explaining their reasoning, decisions, and AI-assisted approach to solving problems. The ideal candidate combines backend engineering expertise, effective communication, domain awareness, and mature AI-integrated development practices.

Requirements

+90% English written and oral (at least B2 level) with excellent communication skills
3 years of hands-on software development experience with C# and .NET
Strong experience with Microsoft SQL, Azure, and business intelligence
Hands-on experience with AI tools
Proficient in debugging, diagnosing, and solving complex technical problems
Strong understanding of software development principles and design patterns
Experience with modern development practices, including CI/CD pipelines, source control (e.g., Git), and automated testing
Knowledge of RESTful API design and development
Exceptional problem-solving and analytical skills with a focus on delivering practical solutions
Strong project management and cross-functional collaboration skills
Excellent verbal and written communication skills to effectively share technical concepts with both technical and non-technical stakeholders
Ability to prioritize tasks and work effectively in a dynamic, fast-paced environment
Knowledge and use of AI tools.

Nice To Haves

Experience in telephony engineering or the contact center industry is a plus

Responsibilities

Design, develop, test, and maintain software features and enhancements for the client’s Platform using .NET/C#
Solve complex technical challenges, ensuring robust and scalable solutions
Troubleshoot and resolve technical issues related to the platform and provide input on root cause analysis for identified problems being part of the on-call rotation
Collaborate closely with the Product, QA, and Customer Success teams to deliver new features and resolve issues effectively
Participate in code reviews to ensure code quality and adherence to best practices.
Build and maintain integrations with third-party systems such as HubSpot and other internal tools
Optimize and maintain our internal administration and billing systems
Continuously improve the platform by researching and implementing new technologies, tools, and techniques
Collaborate with Sales, Marketing, and accounting teams to address their technical and development needs.
Work with AI tools.