Anthropologie Back of House Specialist

Urban Outfitters•Reno, NV

23h•Onsite

About The Position

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. This role involves prioritizing product flow and replenishment based on merchant impact, adhering to processing and tagging standards, and supporting timely visual execution. The specialist maintains organization in both the sales floor and back of house, strategically processes order queues to prevent backlog, and utilizes store technology to ensure a seamless omni-channel shopping experience. Additionally, they are responsible for maintaining packaging standards to exceed customer expectations. Key responsibilities include leading and executing the product flow process (shipment receipt, processing, security tagging, preparing product for the floor, and placement), overseeing back of house standards for organization and efficiency, and ensuring all receiving, shipping, stock, and supply areas are clean. The role also requires adherence to safety standards, inventory accuracy, reduction of product loss, and upholding company policies to support profitability. The specialist oversees the omni process to maintain fill rates and brand standards, manages organizational standards for supply needs, technology, workstations, order staging, and pickup areas, and facilitates the transfer of online products back to the warehouse. Effective daily communication with the leadership team regarding Omni, shipment, restock, and back of house organization is essential, along with proactively escalating issues and collaborating on progress and support needs.

Requirements

Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends).
Proven track record in leading operational processes and achieving measurable results.
Eagerness to learn and grow within the organization.

Responsibilities

Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly.
Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
Adheres to proper processing and tagging standards while maintaining visual merchandising standards.
Maintains standards through the use of proper packaging to exceed the customer’s product expectations.
Supports timely execution of product placement and other visual priorities.
Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock.
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
Oversees back of house standards and exercises decision-making to impact organization and efficiency.
Keeps all receiving, shipping, stock, and supply areas clean and organized.
Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store.
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed.
Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
Facilitates the transfer of online products back to the warehouse.
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion.
Proactively escalates issues that may be impacting the ability to meet company standards.
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency.
Sets an energized pace to establish and maintain omni-channel standards and service level agreements.