B2B Supplier/Merchant Enablement, Manager (Remote Eligible)

Capital One • Richmond, VA

17d • Remote

About The Position

B2B Supplier/Merchant Enablement, Manager (Remote Eligible) At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences. Business Cards & Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities. As part of the Supplier Enablement Team, you will work hand in hand with clients and vendors alongside our sales, client success and client development teams. You will partner with key executives and AP and AR managers to create long term, meaningful relationships to better understand their business and business card needs. You will work with vendors to negotiate card as a beneficial payment vehicle to fund receivables, helping them realize value from Capital One. As their trusted advisor, you will help optimize the rebates and benefits. You will also partner and collaborate internally with our Field Sales Managers, Product Advisors, Client Onboarding Managers, Client Development Associates and Vendor Outreach teams to ensure each client’s needs are met in a seamless and beautiful way. To be successful, the Supplier Enablement Manager will meet clients and vendors at various stages of their card program and build an approach that helps them realize the value of their program. In this role, you will be helping clients unlock spend opportunities with their most strategic vendors while at the same time partnering with the Capital One associates assigned to the client. Travel up to 25% - 50% travel to client sites.

Requirements

• Will work well in a newly formed team that is scaling, including contributing to defining well managed processes to support scalability
• Able to build relationships and influence at Executive and functional levels
• Possesses strong verbal and written communication skills
• Hands on experience in card sales, merchant services and client management and the ability to deliver a superior customer and vendor experience
• Creative thinker willing to go outside of their lane
• Strong professional presence with ability to work directly with clients and vendors
• Possess maniacal focus on helping clients realize the full potential value of their program
• Courageous – not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions
• Thrives in an environment of process development and change with an open and flexible mindset
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities
• The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients.
• They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service.
• Independent, results-driven and goal-oriented, self-starters will thrive within our organization.
• This is a remote position. The candidate will manage clients located nationally.
• Bachelor’s Degree or Military experience
• At least 3 years of experience in a Business Client facing role
• At least 3 years of experience selling Merchant Services

Nice To Haves

• At least 3 years of experience selling commercial or small business credit card products
• At least 3 years of experience working with DSO (Days Sales Outstanding) and DPO (Days Payable Outstanding) both on the Buyer side as well as the Supplier side
• At least 3 years experience negotiating between Buyer and Supplier focusing on C-suite or business owners

Responsibilities

• Work with internal teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non accepting vendors to accepting vendors
• Be knowledgeable about our clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (i.e. Accounts Payables, Accounts Receivable, Procurement, Treasury. and Finance)
• Expert knowledge of credit card industry pricing and ability to influence clients behavior
• Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements
• Knowledge of vendors ERP systems and gateways to assist Capital One clients in utilizing card for payment
• Be a trusted advisor by building positive relationships, handling client and vendor needs
• Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner
• Contact vendors to identify card acceptance and secure payment instructions for clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees