B2B Integration Analyst

Do it Best•Fort Wayne, IN

14h•Onsite

About The Position

Do you like being on a team and engaging with end users to quickly solve technical issues with IT services and communication? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users? B2B Integration Analysts serve on a customer-centric second-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications. They are also responsible for working with IT development teams to ensure the company’s applications are developed, tested, and performing as expected. Professional growth opportunities are available for individuals to earn promotions by excelling in the role and demonstrating leadership skills.

Requirements

Required Degree in an IT related field or 1-5 years of relevant work experience
Ability to work independently and with Do it Best staff on various integration and IT projects
Experience with computer communication protocols
Knowledge of personal computers, servers, databases, and file structures
Experience with FTP/SFTP/ftps protocols
Experience with a large variety of of Internet protocols
Experience with CSV format
Understanding of Windows Operating System
Customer Service minded
Excellent troubleshooting using logic and problem solving skills
Effective interpersonal skills, collaboration, and teamwork
Effective verbal and written communication skills
Effective technical writing skills
Ability to work effectively in time critical, pressure situations with limited supervision
Ability to correctly prioritize and resolve critical issues
Ability and willingness to work additional hours as necessary to resolve problems
Ability to manage multiple problems concurrently

Nice To Haves

Understanding of Linux Operating System
Familiar with proper testing procedures
Familiar with team collaboration and productivity tools, such as Google Workplace, Trello, Slack, etc.

Responsibilities

Assist members and vendors via telephone and email with electronic communications
Participate in an after hours cell phone rotation
Participate, as needed, in project meetings either as part of the team or in a consulting role
Facilitate enterprise data communications with business partners including all members, vendors, Value Added Networks, financial, and Point of Sale communications, as well as, internal electronic communications
Coordinate and oversee the addition of members and vendors to existing EDI transaction sets
Coordinate and oversee the addition of members and vendors to the Do it Best dataXchange service
Develop and provide user documentation, procedures, and technical specifications
Develop and maintain Product vendor qualifications
Develop and maintain Point of Sale vendor qualifications
Develop new and redevelop existing EDI transactions as needed
Design, develop, and maintain Business Processes and maps using the Sterling Integrator software
Design new or reformatted application files and layouts in support of member and vendor communication
Thoroughly test EDI transaction maps, SI business processes, and review EDI test files and data
Attend Do it Best trade shows, as needed, to support various business applications/programs
Install and test upgrades to current software
Provide after-hours support through on-call, rotational assignment and assist with emergent escalation as needed
Serve on response teams for High Response Events requiring immediate attention to restore business critical operations
Support a culture of teamwork, collaboration and proficiency within the team