B2B eCommerce Administrator

Zippo Manufacturing Company•Bradford, PA

7d•Onsite

About The Position

B2B eCommerce Administrator PRIMARY DUTIES: Platform Administration & Maintenance Maintain product catalogs, pricing, promotions, and customer-specific configurations. Manage user accounts, permissions, and account hierarchies. Execute platform updates, configuration changes, and content uploads. Monitor site functionality and escalate technical issues as needed. Perform regular platform audits and quality checks. Product & Content Management Maintain accurate product data, images, specifications, and documentation. Support content syndication across B2B channels and tools. Coordinate with Marketing and Product teams on content updates. Ensure compliance with brand and data standards. Order & Operations Support Monitor order flow, status, and exceptions. Support troubleshooting of fulfillment, invoicing, and returns issues. Coordinate with Operations and Customer Service on escalations. Maintain documentation for operational workflows. Reporting & Analytics Support Generate routine performance and operational reports. Track platform usage, order activity, and data quality. Support KPI reporting for leadership. Maintain dashboards and reporting templates. Sales & Customer Enablement Support onboarding of new B2B customers. Assist Sales with account setup, pricing configuration, and access. Provide first-level platform support to internal users and customers. Create and maintain training and reference material. Process & Compliance Follow established governance and change management procedures. Support data privacy, security, and compliance requirements. Maintain documentation for system processes. Assist with audits and controls.

Requirements

Bachelor’s degree in Business Administration, Marketing, or related field or relevant experience
3 years of experience in a relevant role with B2B or B2C experience (B2B experience preferred)
Experience with Shopify B2B, Magento, SAP Commerce, Salesforce Commerce, or similar platforms.
Familiarity with Product Information Management (PIM), Enterprise Resource Planning (ERP) , Order Management System (OMS), or Customer Relationship Management (CRM) systems.
Experience supporting B2B pricing structures and account management.
Knowledge of product data management and content governance.
Experience with GA4, Power BI, or similar reporting tools.

Responsibilities

Platform Administration & Maintenance
Maintain product catalogs, pricing, promotions, and customer-specific configurations.
Manage user accounts, permissions, and account hierarchies.
Execute platform updates, configuration changes, and content uploads.
Monitor site functionality and escalate technical issues as needed.
Perform regular platform audits and quality checks.
Product & Content Management
Maintain accurate product data, images, specifications, and documentation.
Support content syndication across B2B channels and tools.
Coordinate with Marketing and Product teams on content updates.
Ensure compliance with brand and data standards.
Order & Operations Support
Monitor order flow, status, and exceptions.
Support troubleshooting of fulfillment, invoicing, and returns issues.
Coordinate with Operations and Customer Service on escalations.
Maintain documentation for operational workflows.
Reporting & Analytics Support
Generate routine performance and operational reports.
Track platform usage, order activity, and data quality.
Support KPI reporting for leadership.
Maintain dashboards and reporting templates.
Sales & Customer Enablement Support
Support onboarding of new B2B customers.
Assist Sales with account setup, pricing configuration, and access.
Provide first-level platform support to internal users and customers.
Create and maintain training and reference material.
Process & Compliance
Follow established governance and change management procedures.
Support data privacy, security, and compliance requirements.
Maintain documentation for system processes.
Assist with audits and controls.