AWS Connect Engineer

Peloton Interactive, Inc.•Plano, TX

63d•$149,350 - $150,504

About The Position

Peloton Interactive, Inc. seeks AWS Connect Engineer in Plano, TX Job Duties: Take lead on strategy, design and build out of Peloton's contact center technology stack which is AWS Connect based. Support the full product lifecycle for the contact center technology stack from conception, design, build out and operational sustainment. Serve as a direct partner to Pelotons Global Member Support team, the primary. Support sourcing events including RFI, RFQ, RFP, e-auctions, and direct negotiations. Become a domain expert in our contact center technology stack. Use method driven approaches and processes to get results while partnering and coordinating effectively. Coordinate and lead ongoing relationships with existing partners/vendors and as seen relevant, use those relationships to greater collective impact. Develop systems and procedures in support of identification, engagement, and development of strategic partnerships. Analyze and track key metrics to identify trends and highlight issues specific to customer needs and funding in the near to medium-term horizon (one to five years). Develop and manage reporting and financial tracking of strategic partnership activities. Maintain vendor information efficiently. Order, schedule, and confirm installation of contact center components. Investigate and identify alternate solutions as needed. Create and maintain procurement processes for related software titles that are introduced to the contact center technology stack over time. Serve as Tier-2 escalation for contact center issues. Identify and raise risks/issues, drive mitigation and resolution thereby. Create and maintain knowledge documentation in the best manner possible. Update project documentation and status documents. Participate actively in strategic planning activities, root cause analysis, and retrospective tasks. Review monthly SaaS provider billing to keep an eye on the expenditure and plan timely checks. Review vendor agreements to track purchase terms and expiration dates. Device management and audit tracking work with partner IT teams as necessary. Coordinate supplier business reviews. Find opportunities for process improvements. Support supplier diversity initiatives by reviewing new supplier certifications and assisting business partners with identifying potential suppliers.

Requirements

Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field.
Jira
Confluence
Wiki Technical chat room
JavaScript
NodeJS
ExpressJS
ReactJS
Java
Python
CSS3
HTML5
XML
jQuery
Bootstrap
Kubernetes
Any suitable combination of education, training and/or experience is acceptable.

Responsibilities

Take lead on strategy, design and build out of Peloton's contact center technology stack which is AWS Connect based.
Support the full product lifecycle for the contact center technology stack from conception, design, build out and operational sustainment.
Serve as a direct partner to Pelotons Global Member Support team, the primary.
Support sourcing events including RFI, RFQ, RFP, e-auctions, and direct negotiations.
Become a domain expert in our contact center technology stack.
Use method driven approaches and processes to get results while partnering and coordinating effectively.
Coordinate and lead ongoing relationships with existing partners/vendors and as seen relevant, use those relationships to greater collective impact.
Develop systems and procedures in support of identification, engagement, and development of strategic partnerships.
Analyze and track key metrics to identify trends and highlight issues specific to customer needs and funding in the near to medium-term horizon (one to five years).
Develop and manage reporting and financial tracking of strategic partnership activities.
Maintain vendor information efficiently.
Order, schedule, and confirm installation of contact center components.
Investigate and identify alternate solutions as needed.
Create and maintain procurement processes for related software titles that are introduced to the contact center technology stack over time.
Serve as Tier-2 escalation for contact center issues.
Identify and raise risks/issues, drive mitigation and resolution thereby.
Create and maintain knowledge documentation in the best manner possible.
Update project documentation and status documents.
Participate actively in strategic planning activities, root cause analysis, and retrospective tasks.
Review monthly SaaS provider billing to keep an eye on the expenditure and plan timely checks.
Review vendor agreements to track purchase terms and expiration dates.
Device management and audit tracking work with partner IT teams as necessary.
Coordinate supplier business reviews.
Find opportunities for process improvements.
Support supplier diversity initiatives by reviewing new supplier certifications and assisting business partners with identifying potential suppliers.