Infrastructure Architect - AWS Connect Architect

Regions Bank-posted 3 days ago

Full-time • Mid Level

Onsite • Birmingham, AL

5,001-10,000 employees

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At Regions, the Infrastructure Architect will design, implement, and maintain scalable, secure, and resilient infrastructure solutions. The ideal candidate will have a strong foundation in cloud and on-premises architecture, networking, virtualization, and automation, and will collaborate with cross-functional teams to support business and technology goals.

Designs and implement infrastructure solutions that align with enterprise architecture standards and business requirements
Evaluates and recommends technologies, tools, and platforms to improve infrastructure performance, scalability, and reliability
Collaborates with application, security, and operations teams to ensure infrastructure supports application needs and complies with security policies
Develops and maintains documentation for infrastructure architecture, standards, and procedures
Lead efforts in infrastructure automation using tools such as Terraform, Ansible, or PowerShell
Leads the development, communication, and maintenance of infrastructure roadmaps, ensuring alignment with enterprise architecture, business strategy, and emerging technology trends
Monitors system performance and troubleshoot issues across cloud and on-prem environments
Participates in capacity planning, disaster recovery, and business continuity initiatives
Ensures compliance with regulatory and internal standards for infrastructure systems
Mentors junior team members and contribute to knowledge sharing across the organization
Serves as a subject matter expert
Stays current with industry trends and emerging technologies to continuously improve infrastructure capabilities

Bachelor’s degree in Computer Science, Information Technology or related field and seven (7) years of experience in infrastructure architecture or related roles
Or High School Diploma or GED and eleven (11) years of experience in infrastructure architecture or related roles
Experience with containerization technologies (e.g., Docker, Kubernetes).
Familiarity with CI/CD pipelines and DevOps practices

Relevant certifications (e.g., AWS Solutions Architect, Azure Architect, Cisco, VMware) are a plus.
AWS Cloud Architecture Skills (Preferred)
Deep hands-on experience designing, deploying, and operating solutions on AWS using Well-Architected best practices
Strong understanding of AWS foundational services: VPC, Subnets, Route 53, EC2, Auto Scaling, Load Balancers, S3, EFS, FSx, Glacier, RDS, Aurora, DynamoDB, ElastiCache, Lambda, Step Functions, ECS, EKS, Fargate, Kinesis, MSK, Glue, AppFlow, DMS
Strong understanding of network security: NACLs, security groups, firewalls, WAF, GuardDuty, VPC Security features
Experience with hybrid architecture - Connectivity via Direct Connect, VPN, Transit Gateway
Expertise in multi-account strategy, landing zone design, AWS Organizations & IAM permission boundaries
Amazon Connect Architecture & Integration Skills
Expertise designing and implementing Amazon Connect contact center solutions, including multi-channel voice, chat, and messaging.
Hands-on experience with Contact Flows, routing profiles, queues, prompts, and Hours of Operation configuration.
Strong understanding of Contact Lens, call analytics, sentiment analysis, and real-time monitoring capabilities.
Understanding of telephony infrastructure including DID provisioning, SIP trunking, Carrier management and Call flow failover design
Experience designing Skill-based routing, Omnichannel workflows (voice, chat, SMS) and Callback and queue management strategies
Knowledge of Amazon Connect Streams API for embedding softphones into internal applications or CRMs.
Hands-on experience with Call Recording encryption, retention policies, and secure storage in S3.
Experience with Amazon Connect outbound campaigns, dialer workflows, and compliance (TCPA, Do-Not-Call).
Infrastructure as Code - Proficiency with CloudFormation, Terraform, or CDK for automated deployments, automation with Ansible, Packer, Jenkins etc.
Experience building CI/CD pipelines with GitHub Actions, GitLab, Bitbucket, AWS CodePipeline
Monitoring and observability using CloudWatch, X-Ray, and third-party/open-source tools like Open Telemetry, Dynatrace, Datadog, New Relic etc.
Application, Data and Third-party Integration
Design and implementation of REST, GraphQL, Webhooks, and event-driven APIs
Experience with API lifecycle management including API versioning , Gateway routing, Rate limiting & throttling , SLA and contract design
Familiarity with event-driven architectures using SNS, SQS, and EventBridge
Data migration strategies and ETL processes using AWS Glue or third-party tools
Integrating legacy systems with cloud through secure APIs or messaging
Experience integrating AWS workloads with Cloud-native SaaS (ServiceNow, Salesforce, Workday, Okta, etc.) , SIEM/SOAR platforms and Enterprise systems including Telephony infrastructure
Application & Data Architecture Skills (Preferred)
Experience architecting Microservices, Event-driven systems, Serverless-based applications, Containerized workloads (ECS/EKS/Docker/Kubernetes)
Experience designing RAG, GenAI, and LLM-based applications SageMaker, AWS Bedrock, Kendra, OpenSearch, API integrations with OpenAI, Anthropic, or vendor LLMs
Understanding of modern architectural patterns including Domain-driven design (DDD), CQRS and Event Sourcing, Hexagonal/clean architecture
Proficiency with data lake and analytical platforms
Stakeholder Engagement: Strong communication skills for working with business and technical teams
Leadership experience guiding engineering teams and mentoring architects
Ability to drive architectural standards, best practices, and innovation initiatives
Problem-solving mindset with ability to operate across multiple domains simultaneously
Security, Governance & Compliance Skills (Preferred)
Strong understanding of identity and access including IAM, STS, federation (SAML/OIDC), SSO, RBAC/ABAC, mTLS & certificate-based authentication
Experience designing secure cloud environments
Implementation of - Encryption at rest/in transit, Zero Trust architecture patterns, Token-based and certificate-based security
Experience in implementing governance frameworks
Knowledge of compliance controls (SOC2, PCI, HIPAA, NIST, FedRAMP)
Certifications (Preferred)
AWS Certifications
AWS Certified Solutions Architect – Professional (Highly preferred)
AWS Certified Solutions Architect – Associate
Other AWS Specialty Certifications
Enterprise Architecture and Other Relevant Certifications (Preferred)
TOGAF 9/10 Certified Kubernetes (CKA/CKAD)
Terraform Associate

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

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