AVP - Workers Compensation Claims

Crum & Forster•Morristown, NJ

23h•Remote

About The Position

Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. The AVP of Worker’s Compensation Claims will lead, manage and direct a regional claims department and will have direct management responsibilities for Claims Managers. Responsible for management and oversight of the claims handling approach, vision and direction for the adjusting of workers’ compensation claims. Establish and nurture a solid working relationship with all internal stakeholders including, but not limited to divisional leadership, underwriting, risk engineering, operations, and actuarial. The ideal candidate will have strong leadership skills, excellent written and oral communication skills, strong presentation skills, management skills, an analytical mindset, superior knowledge of the workers’ compensation claims process and litigation, and the ability to multitask in order to effectively manage time across various roles and responsibilities.

Requirements

Bachelor’s degree or equivalent with 10+ years of relevant experience
Excellent organizational, analytical, leadership, interpersonal and time management skills
Ability to analyze, organize, and present information in a clear and succinct manner
Ability to take part in active strategic discussions with staff and senior management
Computer skills with a working knowledge of the Microsoft Office suite of programs required

Responsibilities

Managing multiple claims units/teams
Requires general knowledge of workers’ compensation statutes, regulations and compliance within the jurisdictions handled by the Southwest and Southeast Regions
Provide strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely
Ensure the early recognition of exposures and setting of appropriate case reserves to ensure that future claim costs are accurately estimated
Direct our claims strategy into the future, identify performance weaknesses, and ensure that our customer service exceeds expectations
Provide strategic direction for the appropriate analysis of claims confirming they are resolved in an equitable and timely manner
Create a strategy to ensure the timely and accurate documentation of claim files
Establish and maintain internal and external relationships and lead a high performing and goal oriented team
Empower the claims management and team and support the department and ensure quality claims metrics and service level agreements are continuously met
Analyze policies, applicable law and facts/circumstances surrounding claims to determine appropriate cover age and compensability decisions
Ensure compliance with customer service requests including special handling instructions
Special projects as needed/assigned

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision.
Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing.
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path.
A dynamic, ambitious, fun and exciting work environment.
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.
At C&F you will BELONG
We value inclusivity and diversity.
We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.