AVP - Workers Compensation Claims - Remote

Crum & Forster • Morristown, NJ

7h • Remote

About The Position

The AVP of Worker’s Compensation Claims will lead, manage and direct a regional claims department and will have direct management responsibilities for Claims Managers. Responsible for management and oversight of the claims handling approach, vision and direction for the adjusting of workers’ compensation claims. Establish and nurture a solid working relationship with all internal stakeholders including, but not limited to divisional leadership, underwriting, risk engineering, operations, and actuarial.
The ideal candidate will have strong leadership skills, excellent written and oral communication skills, strong presentation skills, management skills, an analytical mindset, superior knowledge of the workers’ compensation claims process and litigation, and the ability to multitask in order to effectively manage time across various roles and responsibilities.

Requirements

• Bachelor’s degree or equivalent with 10+ years of relevant experience
• Excellent organizational, analytical, leadership, interpersonal and time management skills
• Ability to analyze, organize, and present information in a clear and succinct manner
• Ability to take part in active strategic discussions with staff and senior management
• Computer skills with a working knowledge of the Microsoft Office suite of programs required

Responsibilities

• Managing multiple claims units/teams
• Requires general knowledge of workers’ compensation statutes, regulations and compliance within the jurisdictions handled by the Southwest and Southeast Regions
• Provide strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely
• Ensure the early recognition of exposures and setting of appropriate case reserves to ensure that future claim costs are accurately estimated
• Direct our claims strategy into the future, identify performance weaknesses, and ensure that our customer service exceeds expectations
• Provide strategic direction for the appropriate analysis of claims confirming they are resolved in an equitable and timely manner
• Create a strategy to ensure the timely and accurate documentation of claim files
• Establish and maintain internal and external relationships and lead a high performing and goal oriented team
• Empower the claims management and team and support the department and ensure quality claims metrics and service level agreements are continuously met
• Analyze policies, applicable law and facts/circumstances surrounding claims to determine appropriate coverage and compensability decisions
• Ensure compliance with customer service requests including special handling instructions
• Special projects as needed/assigned
• Routine communication to claims leadership and other stakeholders on results and areas of focus and improvement, as well as claims trends, state legislative activities, and impactful case law updates
• Provide regular feedback, support and leadership regarding department performance in the areas of key performance indicators and adherence to policies and procedures
• Active participation in meetings with senior leadership, including division Presidents and CEO

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing.
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path.
• A dynamic, ambitious, fun and exciting work environment.
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager