AVP, Property Management

Berkshire Group, LLC

4h•Onsite

About The Position

Berkshire Residential Investments is a people-first real estate investment company that values the impact made as a company and the time spent together in high-performing teams. They value individual skills and perspectives to best serve employees, investors, residents, and other stakeholders. The company fosters an environment of entrepreneurial spirit, a culture of expertise, and a people-first approach, empowering everyone to bring their full, authentic selves to work. The Assistant Vice President (AVP), Property Management will manage daily property operations for assigned communities in accordance with property business plans and state laws to maximize property value through the generation of maximum Net Operating Income (NOI) and effective capital investment.

Requirements

At least eight (8) years of experience in multifamily real estate
Recent experience as an on-site property manager or as a regional manager responsible for managing two or more properties with frequent on-site presence is required
Demonstrated management skills with a track record of building teams and identifying, mentoring, and growing talent in-person and virtually
Demonstrated experience and understanding of budget and financial statements
Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal and written communications
Ability to communicate with and manage up to senior management
Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
Demonstrate emotional intelligence in high pressure and sensitive situations
Tenacity, patience, and perseverance to work with business deals from beginning to end of process
Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
Maintain confidentiality of sensitive information and communications of information
Develop productive working relationships with all team members including internal clients and external third parties
Demonstrated high level of ethics and integrity with a straightforward and honest approach
College degree required or demonstrated property management progression history to a regional/divisional level, with a national management organization required
Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
Proficiency with computers, keyboards, monitors, and telephone headsets
Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point)

Responsibilities

Responsible for daily operations, leadership, and staff management of assigned properties
Support Property Managers with specific coaching, development, and guidance to meet annual property objectives and ensure team engagement and satisfaction
Work with SVP/VP to complete annual budgets, monthly/quarterly forecasts, marketing plans, staffing plans, and capital plans
Prepare weekly, monthly, and quarterly financial updates/variances as required
Ensure assigned properties are well run and that Property Managers and staff constantly strive to improve their property’s operations, curb appeal, revenue, and NOI
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the apartment industry and management of employees
Demonstrate and ensure that Property Managers and staff maintain a professional level of personal appearance, hygiene, courtesy, and telephone manners always while at work or work functions
Assist in formulation of budgets and other business plans for each upcoming calendar year in conjunction with the SVP/VP
Ensure properties stay within their established budget guidelines throughout the year while driving NOI and property values to the highest possible level allowed by market
Ensure that all property operations are conducted consistent with Berkshire's values, policies, procedures, and state, local, and national laws and regulations
Approve all over budget expenditures as called for by policy
Drive financial performance of properties by ensuring Property Managers understand how operational decisions impact financial results
Understand financial statements and all required financial reports
Set operational and financial goals based on the performance matrix and investment return goals of the properties
Ensure that Property Managers manage their staff to produce desired results via regular staff meetings, creation and maintenance of on-site goal boards, and effective feedback, recognition, and reward
Train Property Managers on monthly property statistical reporting (i.e., performance matrix, income report, key stat report, etc.)
Ensure that Property Managers hire smart, recruit top talent, train, develop, motivate, supervise, and assess all staff to achieve operational goals of the property
Conduct new team member indoctrination, annual performance reviews, counseling, mentoring, advising, and terminating of staff when appropriate
Interview site level staff as defined by policy
Oversee team member performance review process; ensuring Property Managers reward top performance and distinguish between low performers with appropriate corrective action
Set team member development goals during the annual performance review process and monitor for completion and conduct the same process for their direct reports
Ensure ongoing training and development of all site level staff, including Property Managers development (People management skills, leasing paperwork, policies and procedures, workplace safety, fair housing, maintenance skills, and any other type of training that may be required)
Ensure that new team members are completing required learning through the Berkshire Learning Management System in a timely manner
Maintain personnel files to include accurate new hire paperwork, attendance, vacation, and sick time information
Review and approve timesheets if applicable or delegate due to PM vacation, including the monitoring of overtime
Ensure confidentiality of information
Communicate professionally and effectively with residents, direct and indirect reports, supervisors, vendors, and contractors
Negotiate effectively with residents, direct and indirect reports, supervisors, vendors, and contractors
Possess excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgrounds
Attend all meetings and training as required (nationally and regionally)
Maintain district level records on all aspects of management activity on a daily, weekly, and monthly basis and ensure properties do the same
Review for accuracy all reports submitted to appropriate office on a weekly and monthly basis
Ensure all files and dead files are maintained in accordance with company policy at the property level and conduct ongoing audits of all leasing/resident files, bookkeeping, and maintenance records for compliance
Complete the “Inspect What You Expect” audit annually
Complete/Review all property level required audits timely
Ensure that all staff maintains a positive customer service experience to residents and prospects based on active assessment of customer desires
Closely monitor causes of turnover at properties and ensure that Property Managers take a proactive approach to controlling turnover and maximizing resident retention
Ensure that Property Managers maintain professional resident communications regarding concerns, service requests, and other items of interest via property newsletters and other media
Coordinate with redevelopment staff on all capital projects to ensure they are properly permitted and performed according to code and maximize value and minimize disruption to property staff and residents
Assist in the selection of qualified contractors and vendors as needed
Ensure that properties are maintained consistent with the standards defined in the Berkshire inspection policy
Physically walk and inspect properties on a regular basis to ensure that they are being managed consistent with Berkshire standards
Through Property Managers, ensure that maintenance, make-ready staff, and contractor resources deliver timely and satisfactory recondition of apartments after move-out
Ensure that Property Managers monitor all maintenance activities, including service requests, to ensure completion in a high quality, timely, within budget manner that result in a high level of customer satisfaction
Understand property market areas, including competition and where properties fit vis-à-vis the competition (currently and with any revitalization capital), and understand property market areas as to rental rates, concession programs, profiles, qualifying standards, and marketing strategies
Liaise with SVP/VP and marketing team on advertising and promotions
Work closely with Property Managers and Leasing Consultant(s) and ensure effective use of revenue management software to optimize revenue
Approve exceptions where required
Maintain awareness of market/industry conditions and trends via trade publications and professional organizations
Ensure that offsite, corporate, website, and locator marketing programs are created, implemented, and are effective at the site level
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to adjust marketing strategies to drive qualified traffic at all properties as necessary
Keep properties safe for residents and employees by ensuring appropriate risk management practices are in place, operational, and effective
Ensure proper response and handling of all community emergencies through property managers and staff, about residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on the community, employee/resident injuries, fires, floods, freezes, etc.)
Ensure that all risk related incidents are properly documented, reported, and managed at the property level and above as necessary
Ensure that there are viable and relevant Disaster, Active Shooter, and Emergency Plans for all properties and that site level staff are familiar with them and able to respond consistent with their provisions
Perform any additional duties or tasks as assigned by the SVP/VP
Delegate projects and tasks effectively
Assist in due diligence and takeover of new properties
Possess a working knowledge of all financial aspects of apartment management, including bookkeeping and cost management, maintenance, marketing, and leasing, as well as laws and regulations pertaining to apartment management and apply knowledge effectively
Consistently demonstrate use of tact and discretion