AVP of Operations - Hospice - Eastern Tennessee

Gentiva Hospice • Kingsport, TN

12d

About The Position

Overview Lead Hospice Operations with Excellence and Compassion. We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations. This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets. Key Responsibilities: Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites. Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits. Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets. Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings. Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance. Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns. Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care. About You Education: RN Degree highly preferred Bachelor's degree in Healthcare Administration, Business, or related field considered Experience: Multi-site operational leadership experience strongly preferred 5+ years of progressive leadership experience in hospice or healthcare operations 3+ years of direct healthcare services leadership preferred Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations Experience with HomeCare HomeBase (HCHB) strongly preferred In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards Strong communication and organizational skills Critical thinking and problem-solving mindset Passion for patient-centered care and interdisciplinary teamwork Ability to balance strategy, operations, and field leadership We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to lead with compassion, drive clinical excellence, and shape the future of hospice care. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated. Related Job Titles Hospice Leadership, Healthcare Jobs, RN Leadership, AVP Operations, Hospice Administrator, Executive Jobs Healthcare, Hospice Operations Director, AVP Home Health, Area Hospice Leader, Regional Hospice Leader, Area Vice President of Home Health, Area Vice President of Hospice

Requirements

• Bachelor's degree in Healthcare Administration, Business, or related field considered
• 5+ years of progressive leadership experience in hospice or healthcare operations
• 3+ years of direct healthcare services leadership preferred
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
• Strong communication and organizational skills
• Critical thinking and problem-solving mindset
• Passion for patient-centered care and interdisciplinary teamwork
• Ability to balance strategy, operations, and field leadership
• Valid driver's license and auto insurance
• Intermediate skills in Microsoft Excel and PowerPoint
• Comfortable with data systems, electronic medical records (EMR), and analytics

Nice To Haves

• RN Degree highly preferred
• Multi-site operational leadership experience strongly preferred
• Experience with HomeCare HomeBase (HCHB) strongly preferred
• Active RN License required (if applicable)

Responsibilities

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
• Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees