AVP of Operations - Hospice (IL)

Gentiva•Springfield, IL

About The Position

Overview Lead Hospice Operations with Excellence and Compassion. We’re looking for an experienced Area Vice President (AVP) of Hospice Operations (for IL) to oversee and elevate our multi-site hospice operations. This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets. Key Responsibilities: Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites. Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits. Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets. Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings. Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance. Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns. Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care. About You Education: RN Degree highly preferred Bachelor's degree in Healthcare Administration, Business, or related field considered Experience: Multi-site operational leadership experience strongly preferred 5+ years of progressive leadership experience in hospice or healthcare operations 3+ years of direct healthcare services leadership preferred Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations Experience with HomeCare HomeBase (HCHB) strongly preferred In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards Strong communication and organizational skills Critical thinking and problem-solving mindset Passion for patient-centered care and interdisciplinary teamwork Ability to balance strategy, operations, and field leadership Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Requirements

Bachelor's degree in Healthcare Administration, Business, or related field considered
Multi-site operational leadership experience strongly preferred
5+ years of progressive leadership experience in hospice or healthcare operations
3+ years of direct healthcare services leadership preferred
Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
Strong communication and organizational skills
Critical thinking and problem-solving mindset
Passion for patient-centered care and interdisciplinary teamwork
Ability to balance strategy, operations, and field leadership
Valid driver's license and auto insurance
Intermediate skills in Microsoft Excel and PowerPoint
Comfortable with data systems, electronic medical records (EMR), and analytics

Nice To Haves

RN Degree highly preferred
Experience with HomeCare HomeBase (HCHB) strongly preferred
Active RN License required (if applicable)

Responsibilities

Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)