AVP of Lending

Heritage Financial Credit Union•Middletown, NY

14d

About The Position

Join Heritage Financial Credit Union as Assistant Vice President of Lending Are you a dynamic leader with a passion for lending and operations? Do you have a proven track record in Loan Servicing and Collections? We are seeking a highly motivated and experienced AVP of Lending Operations to lead and oversee the Loan Servicing and Collections departments. In this pivotal role, you will ensure the timely and efficient resolution of consumer mortgages, collateralized consumer products, and personal loans while safeguarding the credit union’s assets and reputation. This is an exciting opportunity to make a significant impact on both the financial success and member experience at our institution! Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. Excellence: We strive to provide our members with the best possible service. Teamwork: We believe that we can achieve more together than we can alone. Respect: We treat each other with dignity and respect. Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The AVP of Lending Operations is responsible for oversight of the Loan Servicing and Collection departments. As the department head of Collections, the AVP of Lending Operations helps ensure effective and timely review and resolution of past due consumer mortgages, collateralized consumer products and personal loans, while protecting the credit union’s assets, financial interest and reputation. As the department head of Loan Servicing, the AVP of Lending Operations oversees the activities of the Loan Servicing department. The AVP of Lending Operations role ensures the departments provide service excellence and meet the credit union’s strategic goals. The role is responsible for serving as a leader, supporting the departments personnel and ensuring superior member and internal service standards.

Requirements

4 year college degree preferred plus five to seven years’ experience in lending and collections, with five years in a leadership role.
This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Knowledge of TRID, FDCPA, and other compliance requirements
Familiarity with FNMA and other agency/investor products
Excellent communication and member service skills (both oral and written).
Strong understanding of collection and loan servicing functions
Five to seven years experience in lending and collections, with five years in a leadership role.
Experience using P.C. based software including Microsoft Office.

Nice To Haves

Preferred proficiency with Encompass, Temenos, and Episys platforms.

Responsibilities

Under the supervision of the VP of Lending, lead and direct the daily activities of the Loan Servicing and Collections departments of the Credit Union.
Maintain an efficient and highly effective loan servicing and collections process.
Ensure all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge off processes meets Credit Union, state, and federal lending regulations.
Responsible for the compliance, accuracy, and efficiency of all loan servicing functions, up to and including payment processing, escrow administration, statements, payoffs, lien releases, and all service reporting activities.
Present timely and accurate reports to management.
Ensure all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge off process meets credit union, state, and federal lending regulations.
Maintain an efficient and highly effective loan servicing and collection processes.
Manage all aspects of departmental staffing to include: attracting, hiring (where applicable), training, and mentoring each employee to their highest potential.
Set departmental goals and establish performance minimums; monitor production and track goals on a daily/monthly basis.
Perform other job related duties as assigned.