AVP, Loyalty IT SRS Program Manager

Synchrony•Cincinnati, OH

1d•Hybrid

About The Position

Synchrony is continuing to build world class loyalty solutions – those that drive engagement with our cardholders. Our Synchrony Rewards System (SRS) Team brings these products to life through all stages and touchpoints of the customer lifecycle. Within SRS, our Loyalty Product Owner will be responsible to lead the implementation of new features & enhancements across SRS and integration points with our digital, workstation, data warehouse and client teams. In addition, this role will have some project management responsibilities within the broader Loyalty IT team. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 8+ years of IT experience, experience in developing and implementing information systems and project management experience
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Experience with Agile (work or preferably, trained) and/or SAFe (Scaled Agile Framework) in a Product Owner role
Track record of creative & strong problem solving and ability to thrive in a cross-functional and virtual environment
High energy, self-motivated, with strong communication skills (verbal and written)
Passion for learning about new technologies and identifying ways to drive innovation
Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
Strategic thinker with ability to develop and implement actionable plans to drive business results
Strong project management experience with a record of delivering on time and across functions
Strong digital proficiency, including launching new products and capabilities and understanding of mobile & web applications
Experience in leading large cross-functional virtual project teams
Experience with API teams, Astra and Apigee
Technical acumen & experience to lead our team through simple solutions
Experience with loyalty technology and solutions

Responsibilities

Identify business needs and translate to business rules/stories
Influence decisions by providing technical consultation and direction to stakeholders
Work closely with SRS leader and Scrum Master to ensure technical implementation meets the business requirements and business rules
Become an SME in some of our backend systems we connect to & build services for – Vista, Fiserv Loyalty Platforms (PLP & TLR)
Ensure strong communication and coordination across Synchrony systems and platforms that integrate loyalty solutions
Oversight and leadership of the wing-to-wing product development lifecycle including build, test, launch, and adoption
Work with the SRS Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Release planning
Coordinate and lead user acceptance testing (UAT) and end-to-end testing for releases
Partner with key stakeholders such as Marketing, IT, Compliance, Credit/Risk and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
Responsible for all “run the engine” functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
Partner with Production Ops team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
Keep all product documentation up to date
Manage Loyalty IT projects, coordinating with Rewards IT, other IT systems teams within Synchrony, as well as client IT and business resources
Perform other duties and/or special projects as assigned.