AVP, Client Delivery and PMO

Abacus Insights•Boston, MA

16h•Remote

About The Position

We are seeking a high‑impact, client‑centric AVP of Client Delivery and Project Management to fundamentally elevate how Abacus delivers value to our clients. Reporting directly to the COO, you own the end‑to‑end delivery experience—shaping strategy, driving execution, and ensuring our clients realize measurable value from day one through scale. You’ll lead two critical, highly visible functions—Client Delivery and the Project Management Office—with teams across the U.S., India, and Nepal. This role is equal parts transformer and operator: setting a bold vision for delivery while rolling up your sleeves to ensure flawless execution each day. Your mandate is clear—increase client satisfaction, accelerate time‑to‑value, improve delivery quality, and create a repeatable, scalable delivery engine that supports Abacus’s next phase of growth. This is a role for a proven SaaS delivery leader who understands healthcare payer operations, thrives in complexity, and knows how to drive results through people, process, technology, and data—including the thoughtful application of automation and GenAI.

Requirements

A strong foundation in healthcare payer operations, with experience supporting regional health plans and/or Blue plans.
Minimum of 10 years of experience in delivery, operations, project management, or related roles, including senior leadership responsibility.
Proven success leading large, distributed, global teams and driving results through influence, clarity, and trust.
A track record of transforming delivery organizations—improving efficiency, quality, and client outcomes through process redesign and automation.
Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution.
Exceptional executive presence and communication skills, with the ability to navigate complex stakeholder and client conversations.
A data‑driven mindset with strong analytical capabilities and the ability to translate insights into action.
Comfort operating in a fast‑paced, scaling SaaS environment, balancing strategic thinking with hands‑on execution.
Bachelor’s degree in Business, Operations, or a related field

Nice To Haves

Advanced degrees are welcomed but not required.

Responsibilities

Own the Client Delivery Experience: Provide executive leadership across all client implementations, ensuring on‑time, on‑budget delivery with tangible value realization and high client satisfaction.
Transform How We Deliver: Redesign and standardize delivery methodologies, governance, and controls to drive consistency, predictability, and operational excellence across all projects.
Lead with Data & Insight: Build a metrics‑driven operating model using KPIs such as cycle time, cost‑to‑deliver, quality, and client outcomes to proactively manage risk and performance.
Partner at the Executive Level: Work closely with Client Success, Product, Engineering, and Finance to manage scope decisions, align priorities, and resolve escalations with clarity and confidence.
Scale Global Teams: Lead and mentor high‑performing teams across geographies, fostering a culture of accountability, continuous improvement, and client focus.
Optimize Resources: Oversee delivery capacity planning and resource allocation, balancing client demand with available talent while identifying risks and tradeoffs early.
Embed Operational Rigor: Ensure every aspect of delivery—from project initiation through completion—is insight‑driven, well‑governed, and designed to scale.
Champion Knowledge & Learning: Build and maintain strong knowledge‑management practices so teams can easily access playbooks, lessons learned, and client insights.