AVP, Business Systems Support

Banc of California • Santa Ana, CA

1d

About The Position

The AVP, Business Systems & nCino Administration will serve as a senior functional and technical contributor responsible for administering, enhancing, and supporting the Bank’s nCino platform. This role combines advanced business systems analysis, nCino administration, and Salesforce Flow design expertise to optimize commercial lending operations and enterprise workflows. The AVP partners with business stakeholders, technology teams, and vendors to define requirements, implement solutions, and ensure platform stability, scalability, and alignment with Banc of California’s objectives. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field preferred.
• nCino Administrator experience required.
• 4–6+ years of experience in Business or Systems Analysis.
• 3+ years of experience administering nCino with strong understanding of commercial lending workflows.
• 4+ years of Salesforce administration experience with demonstrated proficiency in Salesforce Flow design.
• Proficiency and understanding of Apex classes and triggers, including ability to read, interpret, and partner with developers on Apex-related solutions.
• Strong understanding of SDLC, business process design, and cross-functional impact analysis.
• Experience working with vendors and external technology partners.
• Strong written and verbal communication skills, including documentation and requirements gathering.
• Ability to work independently and manage multiple priorities.
• Knowledge of federal compliance requirements applicable to lending systems (Reg B, HMDA, RESPA, TILA, BSA/AML, etc.).
• Experience supporting incident management and system release cycles.
• High School diploma or equivalent required

Nice To Haves

• Salesforce Administrator certification highly preferred
• Additional Salesforce certifications a plus (Platform App Builder, Platform Developer I preferred).

Responsibilities

• Lead end-to-end delivery of nCino enhancements, including gathering and translating business requirements into user stories, process flows, and functional specifications.
• Support the primary nCino administrator, assisting with configuration, workflow enhancements, page layouts, validation rules, data integrations, and user management.
• Design, build, test, and deploy advanced Salesforce Flows to automate business processes and improve operational efficiency.
• Utilize and troubleshoot Apex classes and triggers in partnership with development resources; ability to understand Apex logic for impact analysis and solution design.
• Act as liaison between business units, IT, and vendors to ensure optimal platform performance and solution delivery.
• Conduct impact analysis related to configuration changes and cross-functional dependencies.
• Manage upgrades, releases, and change requests in accordance with the Bank’s SDLC and Change Management policies.
• Support and participate in User Acceptance Testing and develop test cases and scripts ensuring traceability to requirements.
• Develop and maintain training materials, knowledge-base documentation, and self-service support tools.
• Create and maintain reports and dashboards; perform data uploads as needed.
• Participate in annual Disaster Recovery exercises and ensure alignment to business continuity standards.
• Serve as a mentor and subject matter expert for junior analysts or support staff.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
• The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned

Benefits

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long- term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level