AVP Branch Operations

My Community Credit Union • Midland, TX

1d

About The Position

As the AVP, Branch Operations, you’ll provide hands‑on leadership and operational oversight for MCCU’s branch network while developing and supporting Branch Managers as leaders. Your days will focus on balancing member experience, operational excellence, and risk management—ensuring each branch operates consistently, compliantly, and with a clear focus on service.

You’ll work closely with the VP of Operations, AVP Virtual Operations, and cross‑functional partners to align branch execution with organizational goals. From coaching managers and reviewing performance trends to supporting audits and implementing process improvements, this role is central to how MCCU delivers dependable, high‑quality service across our physical branches.

This is a leadership role for someone who enjoys being visible, proactive, and deeply involved in strengthening people, processes, and performance.

Requirements

• Three to five years of leadership experience overseeing branch operations within a financial institution or similar environment
• Experience managing managers and developing leadership bench strength
• Strong knowledge of branch operations, teller functions, and member service processes
• Working knowledge of regulatory requirements, audits, and internal controls
• Strong analytical, problem‑solving, and decision‑making skills
• Ability to influence, motivate, and build trust with leaders and teams
• College degree required (or equivalent related experience and/or industry certification, at senior management’s discretion)

Nice To Haves

• Project management experience preferred

Responsibilities

• Ensure a consistent and positive member experience across all Midland and Ector County branches
• Develop strong, accountable Branch Managers and build leadership bench strength
• Protect the credit union by ensuring operational controls, compliance, and audit readiness
• Identify and address performance trends, risks, and process gaps before they escalate
• Improve service efficiency, consistency, and employee engagement across branches
• Serve as a key operational partner supporting MCCU’s strategic growth and service delivery goals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees