AVP/Operations Lead

Harbor Bank of MD•Baltimore, MD

About The Position

With guidance from the VP/Banking Operations Manager, The Banking Operations Lead is responsible for supporting the management of the Operations team. This position will drive strategic initiatives and internal improvements; including monitoring of systems, developing, and implementing enhancements that improve the overall efficiency of HBM banking operations.

Requirements

In-depth knowledge of funds transfer services, ACH, wire transfers, and operating rules (
Strong understanding of federal and state banking regulations applicable to operations, including BSA/AML, OFAC, and escheatment laws.
Excellent leadership and team management skills with the ability to inspire, mentor, and develop staff.
Superior analytical, problem-solving, and decision-making abilities.
Proficiency in core banking systems, electronic banking platforms, and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Exceptional time management skills and the ability to manage multiple priorities under tight deadlines.
Strong written and verbal communication skills; ability to present complex operational concepts clearly to technical and non-technical audiences.
High level of integrity, professionalism, and sound judgment in handling sensitive and confidential information.
Demonstrated ability to work collaboratively across departments and influence stakeholders at all levels.
Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent combination of education and professional experience.
Minimum of 3 years of progressive experience in banking operations with a focus on deposit and electronic-based financial services.
Minimum of 3 years in a leadership or supervisory role within a financial institution.

Nice To Haves

Experience with community or regional banking environments.
Prior involvement in system conversions, technology upgrades, or process reengineering initiatives.
Certifications such as Accredited ACH Professional (AAP), Certified Treasury Professional (CTP), or Certified Anti-Money Laundering Specialist (CAMS).

Responsibilities

Responsible for the Bank’s electronic and cash management-based products and services, including their development, deployment, and ongoing maintenance in partnership with the Banking Operations Manager.
Partner with account and business development officers to support the sales and onboarding of electronic banking solutions and provide training to internal teams.
Support the Operations Manager at oversee departmental operations, supervises staff, coordinates vendor relationships, and ensures regulatory compliance across all banking activities.
Provide strategic leadership, technical expertise, and a strong focus on process improvement to drive innovation and operational excellence in the Bank’s digital channels in partnership with the Banking Operations Manager.
Support strategic and tactical oversight of daily operations for the department, including statement rendering, large-dollar verifications, bank-by-mail, wires, ACH, returned items, deposited item returns, cash settlements, ATM settlements, cash orders, and IRA processing.
Monitor and analyze dormant accounts, ensuring compliance with escheatment laws and internal procedures.
Research and respond to subpoenas, legal requests, and customer inquiries in a professional and timely manner.
Manage the processing of returned mail and oversee skip tracing functions; ensure accurate documentation and secure storage of deposit records in accordance with the Bank’s record retention policies.
Maintain strong knowledge of key operational systems and their direct and indirect impact on the Bank’s operations.
Assess, design, and implement workflow and system enhancements to improve operational efficiency and identify gaps across Electronic, Deposit and Loan Operations in partnership with the Banking Operations Manager.
Participate in and oversee product development initiatives from an operational perspective, including integration with other departments and ensuring alignment with operational capabilities.
Coordinate and prepare documentation for Federal and State examinations and external audits; ensure compliance with applicable laws and regulations.
Serve as an active member of the IT Committee and other organizational committees as required, providing subject matter expertise on operational initiatives and technology integration.
Comply with all federal and state regulations impacting banking operations and complete all mandatory risk and compliance training.