Aviation Operation Performance Manager

Aviation Division • Miami, FL

11h

About The Position

The Manager, Operational Performance is responsible for labor forecasting, staffing efficiency, and workforce cost control. This role translates demand and volume into optimized staffing plans while identifying opportunities to improve productivity and reduce overtime. Drives data-driven decision making by delivering actionable insights, dashboards, and contract health assessments. This role ensures visibility into performance trends and early identification of operational risks.

Requirements

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (or equivalent experience).
• 5+ years of experience in operational performance, workforce analytics, labor planning, or operations management, preferably in aviation, ground handling, transportation, or large-scale facility services.
• Strong analytical skills with experience in labor modeling, forecasting, and variance analysis.
• Advanced proficiency in Excel and data visualization tools
• Experience working cross-functionally with field operations and senior leadership.
• Strong communication skills with the ability to translate complex data into clear operational guidance.

Responsibilities

• Build and maintain labor forecasts and staffing models
• Analyze actual vs budgeted labor hours and cost variances
• Optimize full-time vs part-time staffing mix
• Identify overtime drivers and recommend corrective actions
• Partner with field leaders on scheduling and staffing adjustments
• Support cross-training and skill optimization initiatives
• Provide labor insights for monthly and quarterly reviews
• Design and maintain KPI, SLA, and productivity dashboards
• Lead contract health scoring and performance reporting
• Identify trends, risks, and early-warning indicators
• Prepare monthly operational and executive performance reviews
• Support root-cause analysis for underperforming locations
• Standardize metrics, definitions, and reporting processes
• Partner with operations leaders to translate data into action

What This Job Offers

• Job Type: Full-time
• Career Level: Manager