Avaya Voice Engineer

Bowhead•Everett, WA

19d•$36 - $45

About The Position

Avaya Voice Engineer (PSTS-2025-24289): Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises.

Requirements

Associate’s degree or higher in IT or Cybersecurity (preferred).
2 years of experience required. 5 years preferred.
Prior experience within DoD networks.
Avaya Certified Support Specialist (ACSS) or equivalent
Nortel Meridian System Administration or equivalent
IAT Level II (per DoD 8570.01-M)
Cisco Certified Network Associate (CCNA)
Red Hat Certified System Administrator (RHCSA)
Microsoft Certified Solutions Associate (MCSA) or equivalent
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and outside contacts
Must currently hold a security clearance at the Secret level.
US Citizenship is a requirement for Secret clearance at this location.

Responsibilities

Operate and maintain government-owned telephony switches (PBX), including:
Avaya Systems CM4.0
Perform:
Troubleshooting and repair of switch issues
Software updates and patching
Installation and configuration of switch hardware
Daily operation monitoring
Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
Utilize company vehicle to travel to remote locations weekly.
Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
Other duties as assigned.