Avaya Voice Engineer

BowheadEverett, WA
19d$36 - $45

About The Position

Avaya Voice Engineer (PSTS-2025-24289): Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises.

Requirements

  • Associate’s degree or higher in IT or Cybersecurity (preferred).
  • 2 years of experience required. 5 years preferred.
  • Prior experience within DoD networks.
  • Avaya Certified Support Specialist (ACSS) or equivalent
  • Nortel Meridian System Administration or equivalent
  • IAT Level II (per DoD 8570.01-M)
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Solutions Associate (MCSA) or equivalent
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
  • Ability to communicate effectively with all levels of employees and outside contacts
  • Must currently hold a security clearance at the Secret level.
  • US Citizenship is a requirement for Secret clearance at this location.

Responsibilities

  • Operate and maintain government-owned telephony switches (PBX), including:
  • Avaya Systems CM4.0
  • Perform:
  • Troubleshooting and repair of switch issues
  • Software updates and patching
  • Installation and configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
  • Utilize company vehicle to travel to remote locations weekly.
  • Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
  • Other duties as assigned.
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