Avaya Engineer
About The Position
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions. Deliver high-quality technical support for Avaya communication systems and products Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura Analyze and diagnose network-related problems affecting Avaya systems Collaborate with cross-functional teams to implement solutions and system upgrades Maintain accurate documentation of support activities and technical configurations Provide clear and concise communication to clients regarding issue resolution and best practices Stay up-to-date with the latest Avaya technologies and industry trends Participate in on-call rotations to ensure 24/7 support coverage Additional requirements may exist if offer of employment is extended
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in Avaya systems support
- Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
- Proficiency in network protocols such as TCP/IP and SIP
- Excellent troubleshooting and problem-solving skills
- Strong understanding of telecommunications and unified communications
- Exceptional customer service and communication skills
- Ability to work efficiently in a fast-paced environment
- Excellent organizational skills and attention to detail
- Experience with technical documentation and report writing
Nice To Haves
- Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
Responsibilities
- Deliver high-quality technical support for Avaya communication systems and products
- Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
- Analyze and diagnose network-related problems affecting Avaya systems
- Collaborate with cross-functional teams to implement solutions and system upgrades
- Maintain accurate documentation of support activities and technical configurations
- Provide clear and concise communication to clients regarding issue resolution and best practices
- Stay up-to-date with the latest Avaya technologies and industry trends
- Participate in on-call rotations to ensure 24/7 support coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
