AV/VC Technical Lead

AXA•New York, NY

7d•$91,000 - $123,200•Onsite

About The Position

The Audio-Visual Video Conferencing (AV/VC) Technical Lead is responsible for delivering Audio-Visual conferencing services for the Americas business unit and leading on the support of the associated technologies. As the technical lead, you will be responsible for ensuring the seamless day-to-day operation of all audio-visual conferencing services, providing technical support, and maintaining service stability to deliver an exceptional colleague experience. In addition to technical expertise, strong leadership, communication and problem-solving skills will be required, alongside exceptional customer services skills and the ability to manage internal stakeholders and manage the vendor relationship with AXA GO. This is a colleague facing role, requiring the majority of time to be spent onsite (5 days a week) at AXA XL Offices in New York, NY and Stamford, CT.

Requirements

Strong technical knowledge and working experience with Audio Visual Technology, Microsoft products including TEAMS, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop and applications technologies and architecture.
Lenovo TEAMS and Polycom / Cisco VC Solutions
Logi Rally Technology
Networking, ISE & VPN Concepts
IP TV solutions
Event Management including Sound Desk and Video Mixer systems
Shure Microphones
Digital Signage
Ability to work in a fast paced, high pressure work environment.
iPhones & Smart Phone Technologies
Microsoft Office 360 - including Project and Visio.
Antivirus Enterprise Solutions
IT Helpdesk Solutions – Service Now
Change Control
Documentation
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Oversee the service ownership of all aspects of the day-to-day delivery of Audio-Visual Video Conferencing services to the America’s business unit
Support the DSS team with hands-on support for AV, VC and Teams rooms where required
Work with Deskside Support Team Lead to ensure support resources have the adequate skills and training to fulfil 1st line responsibilities
Provide hands-on 2nd line technical assistance for more complex issues
Ensure support is provided in a timely manner and service levels are maintained and all requests are properly tracked and responded to
Liaise with Infrastructure Operations (AXA GO) and strategic vendors (i.e. Accenture, Diversified, Telefonica etc)
Assist with the planning and execution of audio-visual setups for global large-scale events (e.g., Townhalls/Live production events/Videography)
Support offsite meetings and events coordination with venue, where required
Coordinate and oversee appropriate maintenance activities to maintain the stability of the service
Collaborate with internal stakeholders such as Workplace, COO teams to understand and address their audio-visual conferencing needs
Manage the service logistics provision including the analysis of demand, making recommendations regarding stock levels, forecasting future needs
Provide comprehensive operational reporting to the America’s IT Service Management Lead
Keep abreast of industry best practices and technological advancements to continuously improve the audio-visual conferencing services
Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvement
Lead training and communication to employees to ensure awareness and confidence with using the meeting room technology
Identify and implement continuous improvement strategies to better the colleague experience
Work in partnership with the AXA Go AV/VC product teams & local service management functions to drive the implementation and adoption of the AXA GO AV/VC solution across all AXA XL sites
Occasional on-site after-hours and weekend presence may be required to support business requirements
Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
Fill-in coverage for onsite DSS technical support may be required on occasion
Always communicate with colleagues in a professional and courteous manner, providing technical support in a customer-focused way
Foster a culture of exceptional customer support and service delivery to enhance the colleague experience
Occasional travel may be required

Benefits

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
competitive retirement savings plan, health and wellness programs, and many other benefits.
wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.