AV/UC Support Specialist

National Capitol Contracting LLC•Washington, DC

29d•Onsite

About The Position

This position is ONSITE in Washington, D.C. NCC is seeking an AV/UC Support Specialist to support the CFTC, a world class financial agency engaged in policy and governance with impacts at all levels of the United States government. Those working for the organization are dedicated, demanding, and fair. This position will provide direct customer service and technology support to all guests, users, and executive staff. This role is in a high energy environment and has significant growth and professional development opportunities.

Requirements

Ability to obtain and maintain a Public Trust government security clearance (must be able to pass a criminal background check and credit check).
4+ years of related experience.
Strong experience with Zoom Communication products and MS Teams services.
Excellent knowledge and experience with Crestron Toolbox.
Experience with Tier 2 support, as well as troubleshooting and resolving issues promptly.
Ability to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues.
Ability to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
Knowledge of new and emerging technologies and their potential application on client engagements.
Excellent client management skills; can effectively set and manage customer expectations.
Understand how to communicate difficult/sensitive information tactfully.
Resolves and/or escalates issues in an appropriate and timely fashion.
Ability to effectively work and collaborate with current team members.

Nice To Haves

Bachelors Degree in related field.

Responsibilities

Performs moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems.
Setup and breakdown of all special events/corporate meetings.
Daily system testing to insure equipment and room functionality.
Performs remote testing for local and regional offices.
Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
Works from schematics, diagrams, written and verbal instructions.
Diagnoses and isolates malfunctions, and makes necessary repairs.
Repairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
Test new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities.
Supports change and configuration management and associated documentation requirements.
Maintains current knowledge of relevant audio-visual technologies as assigned.
Participates in special projects as required.
Review and research new video technologies for the future network requirements and technology updates.
Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.
Certify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures.
Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
Expert level Knowledge of H323 Protocol Stack.
Knowledge and hands on experience with Professional Video Production Software and hardware.
Working knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.
Experience in working in a team environment to support studio and live video production initiatives.
Provide backup support for Telephony team support.
Participates in engineering projects/efforts as tasked by management.