AV Support Engineer

TEKsystems•City of Saratoga Springs, NY

2d•$65,000 - $70,000•Onsite

About The Position

Our client is looking for an AV Technical Support Engineer to join their team in Malta, NY. This role will be fully on site in Malta, NY Monday - Friday. All applicants must be comfortable working fully on site. This role will be a combination of in house service desk support and AV field support. Ideal applicants will have at least 2-5 years of technical support experience with additional experience in Audio Visual support. Certifications are not required, but preferred! Description • Manage and maintain the AV Support Desk ticket queue • Respond with “triage” via phone or remote support for our customers at the on-set of a support call • Dispatch yourself and/or related AV resources to customer site to resolve reported issues • Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region • Manage project documentation and data related to completed AV projects so it is available for support as needed • Read and interpret electronic schematics and architectural blueprints • Perform preventative maintenance visits to help maintain a stable client-based system as needed • Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed • Take responsibility to accurately complete job documentation as needed • Field installation of control programs (Crestron/Firmware) – upload and download capability with remote support • Field service support of networked devices (Routers, IP Protocols, etc.) • Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts • Provide necessary training and support for next level service technicians • Provide end-user client training as needed • Adhere to and understand OSHA standards for all phases of the job • Setup and troubleshoot various video codecs/video teleconferencing systems • Travel to various job sites required regionally

Requirements

Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of 3 years of audiovisual integration and/or support experience
Formal education in technology or related field preferred
Minimum of a High School Diploma or equivalent preferred

Nice To Haves

Crestron experience is a preferred skill!
AUDIO VISUAL CERTIFICIATIONS AND TECHNICAL CERTIFICATIONS ARE NOT REQUIRED BUT ARE PREFERRED
Preferred trainings / certs: OSHA 10-Hour, Avixa (InfoComm) CTS, Crestron Programming, Exton AV Associate Certification.
Experience with: Biamp, Shure, Crestron, and other various DSP manufacturers, Experience with various UC integration platforms (Zoom/Teams/WebEx)
Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc. preferred.

Responsibilities

Manage and maintain the AV Support Desk ticket queue
Respond with “triage” via phone or remote support for our customers at the on-set of a support call
Dispatch yourself and/or related AV resources to customer site to resolve reported issues
Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region
Manage project documentation and data related to completed AV projects so it is available for support as needed
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system as needed
Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (Crestron/Firmware) – upload and download capability with remote support
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required regionally