AV Specialist, Bronx K-12

Success Academy Charter Schools•New York, NY

25d•Onsite

About The Position

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 59 schools in NYC a fair shot at reaching his or her potential. Success Academy is launching a first-of-its-kind K-12 school in a single building in the Bronx. We are hiring an Audio Visual Engineer who will be the face of campus A/V. You will design, administer, and maintain classroom and event technologies, train staff, and partner with central Tech Ops (Networking, Systems, Security, A/V) to deliver a secure, reliable, and high-performing learning environment.

Requirements

5 or more years designing, installing, commissioning, and supporting professional A/V systems in education or enterprise environments.
Proficiency with at least two of the following categories: Control systems: Crestron, Extron, or AMX, including configuration and basic programming or debugging
DSP: Q-SYS or Biamp Tesira, including gain structure, EQ, automix, and room tuning
Audio networking and RF: Dante Level 1 or 2, Shure or Sennheiser wireless, and frequency coordination
Video transport: HDBaseT and AV over IP, including multicast, IGMP, and QoS basics
Strong troubleshooting across signal flow, control logic, and network interactions with methodical root cause isolation.
Clear written and verbal communication and an empathetic training style for non-technical users.
Ability to lift or move 50 to 60 pounds. Comfortable on ladders or lifts and with rack building, cable management, and termination
Background check required. Adhere to Success Academy security standards and student privacy regulations in all A/V operations.

Nice To Haves

AVIXA CTS or the ability to obtain within 6 months. CTS-I or CTS-D is a plus.
Crestron DMC-E-4K or NVX, Q-SYS Level 2, Biamp Tesira certifications, and Dante Level 2 or 3.
Experience with Promethean or similar interactive panels, Zoom Rooms, lecture capture, and digital signage platforms.
Basic CAD skills using AutoCAD, Visio, Lucidchart, or Bluebeam. ServiceNow or similar ITSM.
Familiarity with classroom acoustics, microphone placement for intelligibility, and gain-before-feedback best practices.

Responsibilities

Design A/V systems for classrooms, collaboration spaces, the auditorium, gym, and common areas. This includes interactive panels, projection, audio reinforcement, wireless microphones, cameras, lecture capture and streaming, PA and bell and clock interfaces, and digital signage.
Produce and maintain one-line diagrams, rack elevations, and as-built documentation. Contribute standards for equipment, cabling, labeling, and control UI and UX.
Specify gear and integration scope. Support quotes and RFPs and evaluate vendor submittals.
Program and configure control, DSP, and video distribution platforms such as Crestron, Extron, AMX, Q-SYS, Biamp Tesira, Dante, HDBaseT, and AV over IP. Load code, commission, and perform acceptance testing.
Coordinate with Facilities, Construction, and vendors during renovations and summer projects to ensure classroom readiness.
Own uptime for classroom A/V using daily room checks, proactive health monitoring, and preventive maintenance schedules for firmware, security patches, battery cycles, and cleaning.
Serve as Tier 2 and Tier 3 escalation for A/V incidents. Resolve issues or coordinate with Networking and Security when root causes cross domains such as multicast, QoS, VLANs, and PoE budgets.
Maintain spares and RMA workflows. Track warranties and lifecycle plans for panels, DSPs, amplifiers, microphones, codecs, capture devices, and control processors.
Ensure A/V systems meet security and privacy expectations. Apply configuration baselines and change control.
Provide front-of-house and back-of-house engineering for assemblies, performances, graduations, testing days, town halls, family nights, and professional development sessions.
Advance shows with input lists, stage plots, and RF coordination. Run rehearsals, mix live sound, and manage recording and streaming via RTMP, YouTube, or Zoom Rooms. Deliver reliable, feedback-free audio.
Create run-of-show documentation and lead tech volunteers or student crews when appropriate.
Develop quick-start guides, control panel help screens, and short trainings for teachers, deans, and staff.
Partner with the Business Operations Manager and Tech Ops Associate to schedule trainings aligned to the school calendar.
Maintain high-quality ticket notes, SOPs, asset records, and knowledge base articles in ServiceNow.
Oversee vendors and integrators on campus including scheduling, scope adherence, safety, and sign-off.
Review and reconcile A/V invoices. Validate delivered materials and labor against scope.
Observe electrical and safety best practices and accessibility requirements. Follow RF and spectrum regulations. Comply with student data and privacy requirements such as FERPA and COPPA in recording and streaming contexts.
Plan and maintain assistive listening solutions where needed.