AV/IT Support Technician

Brandywine Realty Trust•Philadelphia, PA

1d•Onsite

About The Position

At Brandywine, 'Best of Class' is our mission [http://www.brandywinerealty.com/our-mission.aspx] and our focus in developing, We are seeking an experienced, onsite AV / IT Support Technician to join our IT team at our Corporate Headquarters in Philadelphia. This position will be responsible for AV integration, digital signage technologies, and Helpdesk support. Candidates must exhibit a high level of customer service in all aspects of interacting with end-users, team members, and external groups. Must be familiar with the latest high-quality technologies and demonstrate the ability to adapt and stay on top of all the latest innovations. The position reports to the Director of Service Management. This is an in-person position with occasional travel required.

Requirements

Works effectively with co-workers, with users in remote locations, and with vendors
Demonstrates initiative as a proactive self-starter, willing to go beyond specific job functions to ensure business goals are achieved and/or exceeded
Ability manage multiple assigned tasks and perform all required job duties under minimal supervision
Excellent verbal and written communication skills
Experience in managing and deploying enterprise-level AV systems and room design
Ability to visualize the sequence of work and convert it to a measurable plan and schedule to meet deadlines
Exceptional analytical skills and attention to detail
Ability to lift and carry heavy objects up to 50 lbs.
Requires extensive sitting, standing, and walking
Ability and willingness to be on-call and respond to emergencies during off-hours
Ability and willingness to travel to remote locations that will include air travel and overnight stays
3+ years’ experience in an AV support role
Windows Operating Systems
Microsoft Office Suite / O365
Microsoft Teams, Zoom
IP and Wireless Networking
iOS and Android Mobile Devices

Nice To Haves

Crestron, QSC, Extron, Biamp, Shure, Mersive, Cisco, Meraki, and SIP endpoints
Digital Signage including indoor/outdoor displays, kiosks, enclosures, media walls, LED, touchscreens

Responsibilities

Design, implement and manage the AV technical infrastructure and related services
Promote cost-saving opportunities and standardization of AV and digital signage solutions
Provide organized and continuous user training so they embrace the use of AV and digital signage technology
Create standard operating procedures for end-users and IT Helpdesk
Perform equipment checks, monitor, and update to ensure that conferencing facilities and AV equipment are properly maintained
Ability to troubleshoot and resolve issues with AV, digital signage, and LED systems
Manage, create, schedule playlists, and perform updates using our digital signage platform
Ability to read and understand construction drawings, project scopes, material lists, and technical documents
Conduct and maintain an inventory of all A/V equipment. Ensure adequate supplies, materials, and equipment are maintained
Assist and support for all requested meetings and events (some may occur at other locations and outside of traditional business hours)
Respond in person and remotely to user inquiries and incidents nationwide
Report, track, and analyze incidents, issues, and trends, escalating to other teams as necessary
Own requests for their full life cycle including actions, notification, updates
Working knowledge of IT network and infrastructure technologies.
Administer end-user systems using Desktop Management tools
On-call coverage responsibility for off-hours requests
Configure and manage mobile devices (iPhone/iPad/Android)
Assist Network Team in troubleshooting of downed equipment at remote locations
Work with vendors to ensure standard configurations