AV & IT SERVICES ASSOCIATE

Chukchansi Gold Resort & Casino • Coarsegold, CA

8d • Onsite

About The Position

SUMMARY: Responsible for the support of computer systems and peripherals, premise wiring, telecommunications and network equipment, audio/visual equipment and selected software on the property. Supports end users and guests in a 24x7x365 environment with any problems on the above equipment and systems.

Requirements

• High school diploma or GED required; associate degree in Information Technology, Media Technology, Communications, Hospitality Technology, or related field preferred.
• Must possess effective communication skills and be computer-literate, with superior troubleshooting and problem solving skills.
• Must be able to work with specific computer software such as advanced features of Windows 10 and 11, including Active Directory.
• Must be familiar with PC and basic networking technology.
• Ability to read, analyze and interpret simple documents, such as safety rules and regulations, technical procedure manuals, instructions and basic correspondence, reports and memos.
• Ability to respond to common inquiries or complaints from system users.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Experience providing technical support for meetings, events, or executive-level environments is preferred.
• Experience in customer service or hospitality roles is highly desirable.
• Completion of, or ongoing progress toward, IT-focused coursework or certifications (e.g., CompTIA ITF+ or A+) preferred.
• Equivalent combination of education, technical training, or experience may be considered.

Responsibilities

• Interacts effectively with the public and Team Members; delivers excellent customer service at all times with professionalism, poise, and discretion.
• Provides audio/visual setup and technical support for meetings, presentations, and executive-level sessions, ensuring seamless performance of microphones, cameras, displays, speakers, conferencing platforms, and related systems.
• Demonstrates confidentiality, need-to-know discretion, and executive-level client service when supporting leadership meetings and sensitive discussions.
• Arrives early and stays as needed for high-priority and executive meetings to ensure full readiness, testing, and on-site support.
• Ensures flawless meeting execution through proactive pre-event testing, live monitoring, and quick response to issues.
• Assists presenters, leadership, and board-level participants with technology preparation, confidence checks, and concierge-style support.
• Maintains and prepares executive meeting spaces and technology environments, ensuring a professional, polished, and consistent experience.
• Coordinates with the IT Department, Hospitality, Facilities, and leadership staff to schedule and support meetings and events requiring technology resources.
• Monitors and maintains conference room systems and AV equipment; identifies issues proactively and performs basic troubleshooting and repairs or escalates as needed.
• When not actively supporting meetings, assists the IT Service Desk by responding to support requests, performing basic troubleshooting, and completing assigned tasks under guidance.
• Maintains proper security controls, device access, and user rights in accordance with company policy and confidentiality standards.
• Communicates effectively with system users and internal departments to ensure a high quality of service and operational support.
• Attends department meetings and supports communication flow across IT and operational teams.
• Troubleshoots basic hardware, software, and network issues; escalates complex issues to senior staff.
• Ensures a high level of user satisfaction and service consistency for all supported technology environments.
• Maintains knowledge of conferencing platforms, AV systems, and business software tools; participates in ongoing training.
• Assists with vendor coordination for AV systems and technology services as directed.
• Maintains dependable and regular attendance, including a variable schedule based on meeting and event requirements (early mornings, evenings, and occasional weekends).
• Maintains a consistent and regular attendance record.
• Documents procedures to assist in the day-to-day functioning of the department operations.
• Performs any reasonable company network or computer-related request made by management.
• May be used as an usher as needed by management for events.

Benefits

• competitive wages
• employee perks
• $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees