AV Field Engineer / Service Technician- Crestron
About The Position
TEKsystems is hiring an experienced AV Field Engineer / Service Technician to support a top-tier AV integration company with a national presence. This role is ideal for a network-savvy AV engineer who wants to grow into programming and advanced system configuration. You’ll provide on-site service and support for enterprise-grade audiovisual systems at corporate client locations, troubleshooting and maintaining complex AV technologies in executive boardrooms, conference centers, and other enterprise environments. As a TEKsystems employee, you’ll enjoy competitive pay, comprehensive benefits, and career development opportunities while working on cutting-edge AV systems.
Requirements
- Ability to download, modify, and upload programming using:
- Crestron Toolbox for control systems
- Biamp and QSC platforms for audio DSPs
- Strong understanding of signal flow, AV networking fundamentals, and system integration.
- Must know how to troubleshoot AV systems both on the software side and the networking side (IP addressing, VLANs, Dante audio networking, control system connectivity).
- Clear communication with non-technical stakeholders and executives.
- Ability to manage client expectations and maintain professionalism under pressure.
- Strong problem-solving mindset and adaptability in dynamic environments.
- Customer service orientation—building trust and confidence with end users.
- Work will involve travel within your local market (DC area) to support client sites.
- Candidates should expect daily travel between locations, but return home each night.
- A personal vehicle is required; travel-related expenses will be covered.
- Two-year diploma from a technical college or equivalent experience.
- CTS certification highly preferred, or equivalent experience.
- Minimum 3 years of field service experience in AV systems.
Nice To Haves
- Ideal candidate: a network-savvy AV engineer eager to grow into programming and advanced system configuration.
Responsibilities
- Perform diagnostics, troubleshooting, and repair of AV systems and components at client sites.
- Service and maintain: Custom Control Systems: Crestron DM/NVX, AMX
- Audio DSP Platforms: Biamp, QSC, Dante Audio
- Complex AV Systems: Executive boardrooms, conference centers
- Video Teleconferencing Systems
- AV-over-IP Networks: LAN/WAN/internet for AV data
- Projection Displays, Video Walls, Digital Signage
- Audio Systems: Amplifiers, speakers, microphones
- RF Systems (analog and digital) (to a lesser degree)
- Conduct preventive maintenance testing and site surveys for service agreements.
- Write concise service reports and system site surveys.
- Manage multiple service projects and mentor junior/intermediate technicians.
Benefits
- Full-time employment with competitive pay.
- Comprehensive benefits package including health, dental, vision, and 401(k).
- Opportunities for career growth and certification support.
- Collaborative team culture with a focus on technical excellence.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
