AV Conferencing Engineer

Cognizant Technology Solutions•New York, NY

2d•Onsite

About The Position

The Field Services Audio‑Video (AV) Conferencing Engineer is responsible for designing, implementing, operating, and maintaining enterprise‑grade AV solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless, reliable communication experiences through proactive monitoring, rapid incident response, and continuous optimization of AV systems. The engineer will collaborate closely with IT, Facilities, Security, and business stakeholders to deliver best‑in-class conferencing and live event support. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future. Please note, this role is not able to offer visa transfer or sponsorship now or in the future Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.” #LI-MA1#CB #Ind123

Responsibilities

Design and configure AV systems including microphones, speakers, cameras, displays, and control systems
Ensure compatibility with IT infrastructure and networking standards
Prepare documentation for AV layouts, wiring diagrams, and system configurations
Install and commission AV hardware and software in conference rooms and collaboration spaces.
Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)
Perform device resets and firmware updates as needed
Provide real-time technical support for video conferencing sessions and live events
Maintain hotline support for AV-related incidents and ServiceNow requests
Troubleshoot hardware / software conflicts, connectivity issues, and audio/video quality problems
Conduct routine health checks on AV systems, including testing microphones, cameras, and displays
Monitor system performance and apply patches/upgrades following change management processes
Support high-profile meetings and webinars by managing AV setups and providing dry runs
Operate in-house and portable AV systems during live events
Maintain AV inventory and update user guides and SOPs
Ensure compliance with organizational security and operational standards
Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing
Engage with stakeholders to understand their needs and provide tailored IT solutions
Monitor system performance and implement improvements to enhance efficiency and reliability
Stay updated with the latest technology trends to drive innovation and continuous improvement