Auxiliary Health Clerk-WIC

Oakland County•Pontiac, MI

2d•Hybrid

About The Position

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $ 45,511-$60,976/yr Hybrid, Pontiac, Southfield, and Walled Lake (will be at all 3 locations) Grant-Funded Are you passionate about community health and helping families thrive? As an Auxiliary Health Clerk with Oakland County’s WIC Program, you’ll play a vital role in supporting pregnant women, infants, and young children by helping deliver essential nutrition and health services across the county. This is more than a clerical role — it’s an opportunity to be part of a team that makes a measurable difference in the lives of families every single day What You’ll Do As a key support member of our WIC clinic team, you will: Support Direct Client Services • Review client eligibility information to ensure qualifications • Conduct routine health screenings including height, weight, and head circumference measurements. • Perform minor laboratory and screening tests at clinic and outreach sites. • Reschedule missed appointments to keep families connected to services. • Monitor quality controls logs and lab data Keep Clinics Running Smoothly • Schedule appointments and code visits. • Maintain and organize client files, reports, and records. • Monitor and review management information system reports following established guidelines. • Ensure data accuracy and appropriate documentation in Countywide software systems. Support Health Education & Outreach • Provide referrals and connect families with community resources. • Participate in outreach events and agency task forces when appropriate. Be a Trusted First Point of Contact • Greet and assist families visiting WIC clinics. • Provide information about available services, eligibility, and procedures. • Communicate clearly and compassionately with diverse populations.

Requirements

Possess an Associate’s Degree or equivalent education from an accredited college or university with coursework in Journalism, English, Psychology, Sociology, Early Childhood Education or closely related areas; OR
Have Merit System status in any classification and be currently employed in the Health & Human Services Department; AND a. Have successfully completed at least the equivalent of one (1) year of college at an accredited college or university with coursework in Journalism, English, Psychology, Sociology, Early Childhood Education, or closely related areas; AND b. Have two (2) years of full‑time work experience in the Oakland County Health & Human Services Department conducting or assisting in various para‑professional health assignments and activities requiring considerable knowledge and a thorough understanding of the various elements involved.
Ability to communicate accurately to convey information.
Ability to operate and/or utilize typical office and medical office equipment and supplies.

Nice To Haves

Previous work experience with the general public either as a volunteer or an employee.
Pursuing college study leading to a degree in Public Health, Psychology, Nursing, Sociology, Social Work, or associated areas.
Reasonable knowledge of social needs, habits, and characteristics of behavior.
Reasonable ability to counsel, instruct and control people.
Reasonable ability to follow oral and written instructions.
Reasonable ability to prepare routine reports.
Reasonable ability to cope with challenging situations requiring immediate decisions in accordance with department policies and objectives.
Reasonable ability to develop and maintain effective communications with people.
Familiar with current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

Review client eligibility information to ensure qualifications
Conduct routine health screenings including height, weight, and head circumference measurements.
Perform minor laboratory and screening tests at clinic and outreach sites.
Reschedule missed appointments to keep families connected to services.
Monitor quality controls logs and lab data
Schedule appointments and code visits.
Maintain and organize client files, reports, and records.
Monitor and review management information system reports following established guidelines.
Ensure data accuracy and appropriate documentation in Countywide software systems.
Provide referrals and connect families with community resources.
Participate in outreach events and agency task forces when appropriate.
Greet and assist families visiting WIC clinics.
Provide information about available services, eligibility, and procedures.
Communicate clearly and compassionately with diverse populations.