Automotive Used Car Sales Manager - Walled Lake , Michigan, United States

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake • Walled Lake, MI

3d

About The Position

AUTOMOTIVE USED CAR SALES MANAGER Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! THE POSITION: The Used Vehicle Sales Manager is responsible for maintaining a well-balanced used vehicle inventory and selling each unit at a maximum gross profit. Will establish objectives for the department and accomplish them through planning, organizing, controlling, and measuring the performance of the Used vehicle salespeople. Must present a professional appearance. THE COMPANY: Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Requirements

• Excellent oral and written communication skills.
• Ability to read and comprehend instructions and information.
• Ability to use personal computer applications including word processing and spreadsheet software.
• Current valid driver’s license and state sales license.
• High school diploma or the equivalent.
• Three years in automotive sales (including experience in Used Car Sales and finance and insurance).

Nice To Haves

• One year in a supervisory position preferred.
• Broad knowledge of all types of vehicles.

Responsibilities

• Determine monthly and annual forecasts in term of unit sales, gross profit objectives and departmental profits.
• Understand and comply with current federal, state and local regulations that affect the Used vehicle sales department such as consumer sales practices, FTC requirements and information security programs.
• Direct and schedule the activities of the Used vehicle sales department employees.
• Establish a program to ensure Used vehicle salespeople are kept informed of current inventory.
• Establish and maintain standards for displaying, merchandising, and maintaining new and used vehicles and lot.
• Establish objectives with each salesperson regarding closing percentages, prospecting efforts, unit sales, time utilization and projected income.
• Oversee the efforts of Used vehicle salespeople to enhance the image and customer satisfaction ratings of the facility.
• Communicate with Used vehicle salespeople to ensure company policies and procedures are understood and followed.
• Communicate daily with New Car Sales Manager regarding recent trade-ins.
• Facilitate New vehicle pre-delivery with the Service Manager.
• Ensure vehicle salespeople maintain a 100-percent turnover to the Finance & Insurance Manager.
• Evaluate the condition of demonstrators monthly.
• Ensure compliance with information security and other laws.
• Monitor Used vehicle salespeople’s payroll records.
• Assist Used vehicle salespeople in setting their short and long-term objectives.
• Review salespeople’s performance and develop programs of improvement for those unable to meet their objectives.
• Review monthly productivity reports, salespeople’s monthly forecasts and profit performance with the Operations Director by salesperson and as a department.
• Establish standards for appraising used vehicles including requirement to obtain vehicle history report.
• Complete written appraisal on all potential trade-in vehicles.
• Ensure cosmetic and mechanical reconditioning of used vehicles is performed within cost and time limitations.
• Develop and implement a prospecting program for salespeople and ensure the program is followed to achieve desired results.
• Plan and control the display of used vehicles.
• Establish and maintain standards.
• Assist salespeople in closing deals.
• Conduct sales meetings daily to review the previous day’s results and determine current day’s plan of action.
• Recommend New vehicle inventory levels to be carried based on customer and market analyses.
• Provide on-the-job training for salespeople.
• Complete all training as directed by management.
• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
• Any other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees