Automotive Technician Support and Training Specialist

Sensata Technologies • Troy, MI

1d

About The Position

The Technical Sales Support Specialist is the company’s internal logistics coordinator who is responsible for supporting all sales activities internally in the assigned locations, as well as supporting the entire sales team and distribution channel partners. This role facilitates overall business growth through the coordination of activities with outside sales personnel. General Responsibilities • Collaborate with new and existing customers, distributors, and internal personnel • Provide, via phone and/or e-mail, all aspects of technical support for assigned products • Organize the Field Sales team in all custom development projects when necessary • Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed • Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either • Key participant the overall products return process for all technical related returns from assigned products in the designated region • Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed • Maintain a comprehensive record within company database of all technical calls received

Requirements

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Nice To Haves

• Bilingual English/Spanish - plus

Responsibilities

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and/or e-mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
• Key participant the overall products return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
• Maintain a comprehensive record within company database of all technical calls received

Benefits

• Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
• Certain positions are also eligible for short-term incentive and long-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level