Automotive Technical Editor IV

AutoZone•Elk Grove, CA

7h•Hybrid

About The Position

Directly supporting the Senior Editor role, this position serves as a technical expert for automobile manufacturer data, and provides technical solutions for data issues. Individual will need to have an expert level understanding of the processes and software tools used in the ALLDATA production department. ALLDATA customer satisfaction and retention are primary drivers of all responsibilities and duties.

Requirements

Meets or exceeds requirements of TEIII, or have at a college degree.
Extensive experience in problem solving complex technical issues preferred.
Experience in documentation using MS Excel, Visio, Word, and Confluence.
Certification for ASE, I-CAR, Technology preferred.

Responsibilities

Drive assigned department initiatives to successful completion.
Research and identify new automotive systems, components and technologies. The individual will utilize research findings to identify and document the appropriate tagging for placement in an electronic database.
Author or edit source material to produce high quality content by using the prescribed tools and processes, in accordance to project configuration and specifications.
Create, review, and update process documentation as required including standards and specification documents.
Modify, run and monitor complex data conversion tasks using proprietary and in-house software. Make changes as necessary until process is as efficient and automated as possible. Using automotive expertise, review results and create detailed documentation for all identified conversion issues and all subsequent manual effort required to complete the processing.
Onboard and train new team members.
Inspect work from on-site and off-site sources and provide detailed feedback for quality control and process improvements.
Serve as a department expert on processes and problem solving. This includes but is not limited to: Content coverage, new vehicle research, manufacturer-specific issues and decisions.
Mentor and provide expertise and feedback within group, department, and internal customers to promote continuous improvement of processes and to help teams succeed.
Trains and onboards new team members for assigned production processes.
Participate in meetings, committees, and other duties as assigned. Track time as required for planning and evaluations. Participate in product testing and any other special project or assignments as needed.
Provide comprehensive weekly and period activity reports.