Automotive Technical Advisor

MarketSourceBaton Rouge, LA
4d

About The Position

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.

Requirements

  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Entrepreneurial individual with a history of leadership and achievement
  • Excel in building positive working relationships, cost assessment and conflict resolution
  • Understanding of automotive dealership fixed operations
  • Ability to travel to dealerships within a designated area
  • Ability to communicate technical information to all levels within both the client and the dealerships
  • Ability to analyze data and create custom reports
  • Ability to effectively use MS Word, Excel, and other customized software
  • Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
  • Ability to identify and react swiftly to issues that may arise
  • Excellent written, oral and presentation skills
  • Ability to tackle complex issues and develop innovative and practical solutions
  • Proficient with Microsoft Office; Work, PowerPoint, and Excel
  • Bachelor’s Degree or equivalent work experience in lieu of degree
  • Master Technician Certification or equivalent experience in lieu of certification
  • 2 years of automotive experience
  • 75% travel; 2-3 weeks per month

Nice To Haves

  • Dealership fixed operations experience preferred

Responsibilities

  • Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
  • Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
  • Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
  • Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
  • Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
  • Provide phone and in-dealership technical assistance
  • Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
  • Troubleshoot and solve final repair attempt situations
  • Identify repair shop process improvements and proactive business planning with a focus on the customer
  • Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
  • Provide support for C.A.G./engineering- providing on ground request support
  • Oversee Recall and Required Service Updates (RSU) follow-up and reduction
  • Establish yourself as a quality feedback liaison

Benefits

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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