Automotive Service Phone Operator

Yark Automotive Group•Toledo, OH

About The Position

Yark Automotive, the largest dealership group in Northwest Ohio is growing! We are consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support. We are focused on getting you the career that you want to have. Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business! Responsibilities: Respond to all service leads in a timely fashion Follow up with prospective customers and return email/voicemail Manage service leads, phone calls, & general internet inquiries Prospect with new and existing customers to confirm their satisfaction and generate leads Provide the most direct approach to the customer request using the processes and procedures that are in place If necessary, follow up with department or customer to ensure proper outcome Work with various computer platforms proficiently Regular and predictable attendance Requirements Ability to communicate on multiple platforms Prior customer service, retail or hospitality experience welcome One year of related experience and/or training; or equivalent combination of education and experience. Sales skills, great communication, and excellent customer service skills are a must. Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale. Current valid driver’s license is required for all employees. Mathematical skills including, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. No phone calls please.

Requirements

Ability to communicate on multiple platforms
Prior customer service, retail or hospitality experience welcome
One year of related experience and/or training; or equivalent combination of education and experience.
Sales skills, great communication, and excellent customer service skills are a must.
Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale.
Current valid driver’s license is required for all employees.
Mathematical skills including, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Responsibilities

Respond to all service leads in a timely fashion
Follow up with prospective customers and return email/voicemail
Manage service leads, phone calls, & general internet inquiries
Prospect with new and existing customers to confirm their satisfaction and generate leads
Provide the most direct approach to the customer request using the processes and procedures that are in place
If necessary, follow up with department or customer to ensure proper outcome
Work with various computer platforms proficiently
Regular and predictable attendance