Automotive Service Operations Coordinator
About The Position
Sony Honda Mobility of America (SHMA) is seeking a customer-focused Automotive Service Operations Coordinator to support the end-to-end service experience for AFEELA owners in Torrance, CA. This role blends front-line customer service with backend automotive service operations , making it ideal for professionals with experience in dealer service departments, OEM service operations, or direct-to-consumer EV brands . You will serve as a critical liaison between customers, internal service teams, and external repair partners. Your mission is to ensure every service interaction is handled with clarity, urgency, and care while keeping operational workflows accurate and efficient. This is an exciting opportunity to help shape the service foundation of a premium EV brand in a high-growth startup environment.
Requirements
- 2 to 4 years of experience in automotive service operations, fixed operations support, dealership service, customer service coordination, or OEM service environments.
- Strong customer communication skills and a professional, solutions-oriented service approach.
- Experience with service scheduling, case tracking, and customer follow-up.
- Excellent organizational skills and attention to detail in fast-paced environments.
- Proficiency with Microsoft Office and CRM or service management systems.
- Ability to balance customer advocacy with operational accuracy.
Nice To Haves
- Automotive experience in Service Advisor, Warranty Administrator, Customer Support, or Fixed Operations roles.
- Experience with EV service operations or direct-to-consumer automotive brands .
- Familiarity with DMS, CRM, warranty, or service scheduling platforms .
- Experience in high-growth startup or launch-phase environments.
Responsibilities
- Serve as a primary point of contact for customer service and vehicle service related inquiries.
- Coordinate customer service requests across maintenance, warranty, and body and paint repair programs.
- Communicate service status, timelines, and next steps clearly to customers and business partners.
- Schedule service appointments and coordinate logistics with authorized service partners and vendors.
- Track open service cases, manage follow-up activity, and drive timely resolution.
- Maintain accurate service records including customer communications, repair details, and outcomes.
- Review service invoices, verify charges, and resolve discrepancies across multiple accounts.
- Collaborate closely with Service Operations, Delivery, Quality, and Parts teams to ensure seamless customer handoffs.
- Identify service trends and recurring issues and escalate insights to leadership for continuous improvement.
- Support operational readiness for new service programs as SHMA expands.
Benefits
- Comprehensive medical, dental, and vision benefits
- Flexible Working Policy
- Paid parental leave
- 401k Program
- “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
- Yearly bonuses (subject to eligibility)
- Company phone (subject to eligibility)
- Company swag
- A brand new laptop and monitor
- Special discounts on Sony products
- Learning and Development quarterly stipend
- More to come!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
