Automotive Service Manager

Raynham•Raynham, MA

12d•$120,000 - $150,000

About The Position

For over 25 years, Route 44 Hyundai has proudly served customers as a family-owned dealership. We are excited to invite an Automotive Service Manager to join our dynamic team, some of whom have been here from the very beginning, to those who are just starting their automotive career. If you are a driven professional committed to exceptional customer service while fostering the growth of your team, the dealership and yourself, we eagerly await your application!

Requirements

Minimum 5 years of automotive experience.
Ability to work well within a team.
Strong customer service, communication, and organizational skills.
Ready and willing to learn.
Prepared to manage multiple priorities in a fast-paced dealership environment.

Responsibilities

Oversee service department operations to ensure customer satisfaction, productivity, and profitability.
Maintain reporting systems as required by dealership and manufacturer.
Work with upper management to identify areas of improvement and implementation of solutions for optimal department and dealership performance.
Establish and retain customer relationships by ensuring exceptional, efficient service and customer follow up.
Assist customers in resolving complaints in an immediate but professional manner.
Monitor quality of vehicle and customer service to minimize comebacks and maximize CSI scores.
Collaborate with sales, parts, BDC, office and upper management for seamless operation and customer satisfaction.
Hire, lead, and retain employees in service department including technicians, advisors, dispatch, and other supporting service staff.
Monitor service personnel performance and assist in training.
Ensure staff has proper trainings per manufacturer and dealership standards.
Compliance with company, OSHA, and right-to-know policies and practices.
Understand and sustain manufacturer standards, including but not limited to, warranty guidelines.