Automotive Service Manager - CENTRAL CAMPAIGN

HERTRICH Family of Automobile Dealerships • Milford, DE

22h

About The Position

Automotive Service Manager Full-Time | Delaware Beaches & Maryland's Eastern Shore Lead a Top Service Team. Live Where Others Vacation. The Hertrich Family of Dealerships is seeking an accomplished Automotive Service Manager ready to take the next step with one of the most respected dealership groups in Delaware and Maryland's Eastern Shore. At Hertrich, we don't just fill openings - we build careers across a growing dealership network. This is an opportunity for a proven service leader who wants career growth, strong compensation, and a better quality of life near the beach-without sacrificing professional challenge or advancement. Why This Opportunity? Leadership role with a respected, regional dealership group Long-term growth with a company that invests in its managers Coastal lifestyle near the Delaware Beaches and Eastern Shore Hands-on executive leadership and strong operational support Performance-driven culture with high standards and accountability About Hertrich Family-owned for three generations, Hertrich operates 24 dealerships, 15 collision centers, and 18 automotive brands across the Delmarva Peninsula. We're a Top 100 dealership group committed to integrity, excellence, and giving back to our communities.

Requirements

• 2-3 years of Automotive Service Management experience
• Strong leadership, communication, and problem-solving skills
• Proven success in high-volume service operations
• Solid understanding of dealership systems (DealerTrack experience preferred)
• High School Diploma or GED required (college preferred)
• Willingness to relocate to Delaware or Maryland's Eastern Shore

Responsibilities

• Lead daily service department operations
• Drive customer satisfaction, CSI, and retention
• Coach, train, and develop Advisors and Technicians
• Manage workflow, productivity, and repair order efficiency
• Monitor KPIs, financial performance, and service metrics
• Ensure compliance with dealership and manufacturer standards
• Build a positive, high-performance service culture

Benefits

• Competitive compensation with performance bonus potential
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees