Automotive Service Lane Manager / Dispatcher

New Bern Auto GroupNew Bern, NC
8d

About The Position

New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher Description The Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians.

Requirements

  • Experience in Service Advising and being a Top Performer
  • Strong focus on providing excellent customer service
  • Motivated and Enthusiastic
  • Driver's License
  • Background Screening

Responsibilities

  • Ensuring Processes are being followed in the Service Lane
  • Dispatching Repair Orders to the appropriate Technicians
  • Handling Customer Concerns
  • Conducting Weekly Advisor Reviews
  • Leading Meetings
  • Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
  • Closing Repair Orders
  • Assist customers in servicing, repairing and explaining each service need.
  • Filling in at the desk when needed
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Assisting in Hiring
  • Monitoring Usage of Systems
  • Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • 401k
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts
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