Automotive Dealership Service Dispatcher
About The Position
Coordinate work flow between our customers, service advisors and technicians: Workload Distribution: Assign repair orders to technicians based on their specific skill level (e.g., Master vs. Entry-level), current availability, and the priority of the repair. Workflow Management: Monitor the real-time progress of all active repair orders to ensure "promise times" (completion deadlines) are met. Inter-Departmental Liaison: Coordinate with the Parts Department to ensure necessary components are available and with Service Advisors to update them on job statuses or changes in cost estimates. Quality Control & Compliance: Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g., flag time). Administrative Duties: Maintain accurate records of repair logs, manage shop scheduling software, and open/close repair orders as needed
Requirements
- Technical Knowledge: A strong understanding of automotive terminology and repair processes is essential; some shops prefer candidates with experience as a former technician.
- Software Proficiency: Experience with Dealer Management Systems (DMS) such as Reynolds & Reynolds or CDK is highly preferred.
- Communication: Must be able to relay clear, concise instructions to technicians while maintaining professional contact with advisors and management.
- Multitasking: The ability to handle high-pressure situations and adjust schedules on the fly for emergency walk-ins or unexpected delays.
Nice To Haves
- Experience with Dealer Management Systems (DMS) such as Reynolds & Reynolds or CDK
- experience as a former technician
Responsibilities
- Coordinate work flow between our customers, service advisors and technicians
- Workload Distribution: Assign repair orders to technicians based on their specific skill level (e.g., Master vs. Entry-level), current availability, and the priority of the repair.
- Workflow Management: Monitor the real-time progress of all active repair orders to ensure "promise times" (completion deadlines) are met.
- Inter-Departmental Liaison: Coordinate with the Parts Department to ensure necessary components are available and with Service Advisors to update them on job statuses or changes in cost estimates.
- Quality Control & Compliance: Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g., flag time).
- Administrative Duties: Maintain accurate records of repair logs, manage shop scheduling software, and open/close repair orders as needed
Benefits
- $55,000 to 75,000 per year based on experience
- Health & Life Insurance
- 8 Paid Holidays
- Vacation & Paid Sick Leave
- 401K retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
