Luxury Automotive Dealership Service Director/Manager

Autohaus Of Peoria•Peoria, IL

15d

About The Position

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 6 dealerships consisting of 15 different franchises and approximately 400 employees. We have a strong presence in the Chicagoland area with 4 dealerships and 2 more located in central Illinois. We are currently searching for an experienced service director / manager to lead our service center in Peoria, IL. We have a luxury line of franchises to include, Mercedes Benz, Porsche, Audi, and VW. This is a great opportunity for the right individual. Benefits Health, Dental & Vision Insurance BCBS Health & Wellness Discounts/Programs Life Insurance 401(k) Paid time off / Vacation Growth / Advancement Opportunities Employee Vehicle Purchase Policy Above Average Industry Pay Publicly traded organization / stability Employee referral bonuses

Requirements

3 years of automotive dealership service management required
Hands-on leader that’s willing to be fully engaged in the service lane and willing to provide direct support to the service advisors, technicians and parts department
Customer service focused
Positive attitude / Outgoing personality
Good analytical skills and problem-solving ability
Great organizational skills
Experience in managing technicians and advisors
Driving sales and customer retention.

Nice To Haves

CDK experience preferred

Responsibilities

Forecast and implement regular sales goals and objectives for the department.
Set individual sales goals per employee within the department.
Hire, train, motivate and monitor the performance of all department personnel
Adhere to all company processes.
Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.
Read, follow, implement, and maintain the manufacturer's warranty policy and procedures.
Ensure the staff meets the manufacturer's training requirements.
Focus on customer retention through collaboration with leadership regarding strategic planning and by communicating with the existing database to maintain the stores goals for active customers.
Maintain a high level of shop cleanliness, equipment repair, and general shop appearance.
Maintaining the highest Customer Service Index (CSI) rating by ensuring excellent process delivery.