Automotive Service Director

Ellwood City Chrysler Jeep Dodge Ram•Ellwood City, PA

About The Position

The Ed Napleton Automotive Group is looking for our next Automotive Service Director . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Ellwood City CDJR, the Automotive Service Director is the leader of the Service Department within Napleton’s dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Top Market Compensation plans! Family Owned and Operated – 90+ years in business! Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Fantastic Growth Opportunities

Requirements

High School Diploma or equivalent.
Automotive Service Management experience
Ability to set and achieve targeted goals
Ability to attract, develop, and retain talent.
Experience and desire to work with technology
Valid Driver’s License and have and maintain an acceptable driving record.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy

Responsibilities

Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
Attracting, developing, and retaining the very best talent for the Service Department.
Creating an exceptional customer experience to drive customer loyalty.
Ensuring the Service area is customer-customer ready with proper displays and information.
Managing the business in accordance with Napleton and the manufacturer requirements and processes.
Analyzing the business to determine opportunities and developing actions plans to improve performance.
Driving the business though day to day involvement in the operations.