Automotive Service Consultant

Irwin Lincoln Mazda • Freehold, NJ

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About The Position

Irwin Lincoln Mazda, a family-owned and operated dealership proudly serving our community since 1960, is seeking a professional and customer-focused Automotive Service Advisor to join our Service team. This position is a critical link between our customers and technicians, ensuring a smooth, transparent, and positive service experience. Position Overview As a Service Advisor at Irwin Lincoln Mazda, you will greet customers, assess their vehicle concerns, recommend maintenance and repairs, and manage the service process from write-up through delivery. The ideal candidate is organized, personable, and thrives in a fast-paced dealership environment.

Requirements

• Previous Automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask in a high-volume service department
• Working knowledge of automotive systems and service terminology
• Computer proficiency; dealership DMS experience a plus
• Strong organizational and follow-up skills
• Valid driver’s license with a clean driving record

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repair services based on Mazda and Lincoln manufacturer guidelines
• Prepare and explain estimates, timelines, and repair recommendations
• Communicate clearly with technicians to ensure accurate and timely repairs
• Provide consistent updates to customers throughout the service visit
• Promote preventive maintenance in an ethical and customer-focused manner
• Maintain accurate repair orders and documentation
• Support CSI and customer retention goals
• Follow all dealership policies and procedures

Benefits

• Competitive pay plan
• Medical and dental insurance
• Paid time off and paid holidays
• 401(k)
• Ongoing manufacturer and in-house training
• Career growth opportunities within a stable, long-standing dealership
• Employee discounts on vehicles, parts, and service
• Supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed