Automotive Service BDC Call Agent

Wise Auto Group • Vacaville, CA

41d • $18 - $22 • Onsite

About The Position

Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people, communicating clearly, and working in a dynamic environment, this is an excellent opportunity to grow with a respected dealership.

Requirements

• Strong communication and phone skills
• Positive, customer-first attitude
• Ability to multitask and stay organized
• Basic computer and CRM proficiency (training provided)
• Dependable, punctual, and team-oriented

Nice To Haves

• Bilingual
• Prior automotive or BDC experience is helpful but not required

Responsibilities

• Answer inbound service calls and assist customers with professionalism and enthusiasm
• Make outbound calls to schedule service appointments and follow up with customers
• Provide basic service information, maintenance reminders, and recall updates
• Document all customer interactions accurately in the CRM system
• Work closely with service advisors and management to ensure a seamless customer experience
• Achieve daily/weekly call and appointment-setting goals

Benefits

• $18–$22 per hour (depending on experience)
• Potential for bonuses
• Medical, dental, and vision available (if applicable)
• Paid time off & holiday pay
• Employee discounts on service, parts, and vehicles
• Matching 401(k) after one year of employment
• Ongoing training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed