Automotive Service Appointment Coordinator Part Time

Hendrick Automotive Group•Cary, NC

26d•$18 - $20•Onsite

About The Position

Hendrick Automotive Service Department Scheduling Coordinator. Answer inbound service calls for multiple Hendrick Dealerships. Primary duty is to schedule service appointments and answer various service related questions. Also may include outbound calls Service Reminders and confirm Online Appointments. $17.50-$20 per hour including Bonus. Previous Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac Dealership experience helpful. Part Time Shift: Mon-Fri 12pm-6pm and 1-2 Saturdays a month 9am-3pm. Potential for advancement Closed on Major Holidays and Closed on Sundays Centrally located in Cary, NC. Great location in the Cary Auto Mall

Requirements

GED
High School Diploma
Basic computer skills and Typing or Keyboarding
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Nice To Haves

Automotive (not required)
Previous customer service, Automotive and/or Call Center experience helpful.
Valid Driver’s License
Previous Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac Dealership experience helpful.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned