Automotive Service Appointment Coordinator Part Time

Hendrick•Cary, NC

22h•$18 - $20•Onsite

About The Position

Hendrick Automotive Service Department Scheduling Coordinator. Answer inbound service calls for multiple Hendrick Dealerships. Primary duty is to schedule service appointments and answer various service related questions. Also may include outbound calls Service Reminders and confirm Online Appointments. $17.50-$20 per hour including Bonus. Previous Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac Dealership experience helpful. Part Time Shift: Mon-Fri 12pm-6pm and 1-2 Saturdays a month 9am-3pm. Potential for advancement Closed on Major Holidays and Closed on Sundays Centrally located in Cary, NC. Great location in the Cary Auto Mall

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
GED
High School Diploma
Basic computer skills and Typing or Keyboarding
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to sit; use hands to finger, handle, or feel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Automotive (not required)
Previous customer service, Automotive and/or Call Center experience helpful.
Valid Driver’s License
Previous Dodge, Ram, Chevrolet, Buick, GMC, or Cadillac Dealership experience helpful.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned