Automotive Service Advisor

Bill Dodge Auto Group•Saco, ME

12d•$85,000 - $100,000

About The Position

Bill Dodge Auto Group in Saco Maine is an area leader in automotive service and repair! We are looking to add an experienced Service Advisor to our team and maybe that person is you! This is the perfect opportunity for an individual who is a highly-motivated, results-driven, experienced professional with a passion for delivering an exceptional customer experience. If you are looking to become part of a winning team, work in a fulfilling environment, and exceed customers’ expectations, then apply now!

Requirements

Satisfactory Background Check
Prior Service Advisor experience is required
Have a valid driver's license
Organization and time management skills
Have a passion for customer service
Be coach-able and willing to learn
Excellent appearance and good verbal communication skills

Nice To Haves

Experience with CDK is strongly preferred

Responsibilities

Establish and maintain good working relationships with customers to encourage repeat and referral business.
Maintain communication with customers to set proper expectations of costs and time required or services and repairs.
Communicate with customers to determine the vehicles' needs and concerns.
Follow warranty and department processes with proper documentation.
Promote the sale of labor, parts and accessories in a consultative manner during initial drop off and over the phone after vehicle inspections.
Greet customers in a friendly and prompt manner.
Obtain customer and vehicle information, enter all info into repair software.
Give estimates for services and repair.
Gain approval from customer on all repairs and services before starting work.
Deliver vehicle to customer and answer any questions.