Automotive Service Advisor

Serra Chevrolet Cadillac Clarksville•Clarksville, TN

13d

About The Position

"Take care of the customer and your employees and the rest will take care of itself." -Founder - Albert M. Serra Serra Chevrolet Cadillac of Clarksville is setting service and parts sales records month after month...so we need to add a Service Advisor to our team! This is your opportunity to make a final career move, as most within our organization are long-time employees and will enjoy retiring from our store. Our entire team makes SERRA Clarksville the best place to work in Clarksville! Just a few more DIFFERENCES worth mentioning - Albert M. Serra Scholarship Program - awarding $1,000 annual scholarships (up to 5 years) for all qualifying dependent children of qualifying Serra associates to help pay for books, tuition, and/or room and board for post-secondary education Professional work environment Future Career Growth – we promote from within. Benefits Medical, Dental, & Vision Plans Life Insurance 401k Paid Training - Sales & Service Paid Vacation Paid Time Off Paid Holidays Employee Discounts on products & services Saturday Lunches

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently