Automotive Service Advisor

Garavel Chrysler Jeep Dodge Ram•Norwalk, CT

11d•Onsite

About The Position

Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop! Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop. Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 11 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts, or selling one. We hire for attitude , and we train for skills. Grow your career at Garavel Auto Group!

Requirements

A minimum of 2 years as a Service Advisor is required
Ability to follow a process
Friendly personality – if you don’t love people, this is not for you
Excellent verbal and written communication skills (be direct but polite)
Ability to explain complex automotive repairs simply
Strong organizational skills
Superior time management skills

Nice To Haves

Bi-lingual Spanish is a plus but not required.

Responsibilities

Service vehicles, completing the main customer concern before any additional services
Schedule appointments with customers
Greet customers as they walk in
Document customer's service concerns
Suggest regularly scheduled maintenance
Dispatch work to a designated team of technicians
Communicate results of the multi-point inspection to customers
Get necessary customer/warranty work approvals
Invoice tickets with proper legal verbiage and correct warranty verbiage
Regularly update customers on the status of their repairs
Follow up individually with customers post-service