Automotive Service Advisor

Serra Ford Farmington Hills • Farmington Hills, MI

4d

About The Position

Serra Ford Farmington Hills is looking for an experienced Service Advisor to join our fast paced and growing service department. The right candidate will have previous dealership service experience, excellent communication, customer service, sales and multi-tasking skills. This is a great opportunity to join one of the best service teams in the country with growth opportunities.

Requirements

• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license with an insurable driving record
• Dependable, friendly, enthusiastic and self-motivated individual
• Computer proficient
• Organized with superior time and priority management skills
• Customer service and sales focused

Nice To Haves

• CDK experience is preferred
• Ford experience is a PLUS

Responsibilities

• Greet customers and answer phones promptly
• Meet with customers and determine their needs for repair and/or service of their vehicle concerns
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Increase profitability by maximizing sales and executing retail promotions
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Other responsibilities as assigned

Benefits

• Benefits Competitive compensation
• Busy department with a large earning potential
• Benefits options (including medical, dental, vision, life insurance, AD&D, short and long term disability)
• 401(k) plan with company match
• Paid time off including Holiday's
• Growth opportunities
• Clean and professional work environment
• Discounts on new vehicles, parts and service
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed